Jessica Pringle
Jamaica,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Server
Chili's Grill & Bar
07.2017 - Current
- Provide exceptional customer service by promptly addressing guest needs and ensuring a pleasant dining experience.
- Deliver food and beverages to tables promptly, maintaining high standards of presentation and quality.
- Manage multiple tables simultaneously during peak hours, demonstrating strong multitasking abilities.
- Train and mentor new servers, providing guidance on company policies and customer service techniques.
- Handle cash, credit and debit card transactions, ensuring accurate and balanced cash drawers at the end of each shift.
Administrative Assistant
BlackTie Movers
11.2017 - 05.2023
- Coordinated and scheduled appointments for moving services, ensuring timely and accurate scheduling of jobs.
- Assisted with inventory management, tracking moving equipment, supplies and materials to ensure availability and readiness.
- Supported the logistics team by organizing and updating delivery schedules, routes and driver assignments.
- Provided administrative support to senior management, including preparing reports, managing correspondence and scheduling meetings.
Server
Chili's Grill & Bar
09.2015 - 09.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Hostess
Chili's Grill & Bar
09.2014 - 09.2015
- Greeted guests warmly and promptly, ensuring a positive first impression and welcoming atmosphere.
- Managed reservations and seating arrangements efficiently, balancing wait times and table availability.
- Monitored dining room flow and communicated with servers and kitchen staff to optimize seating and service.
- Answered phone calls and handled inquiries regarding reservations, menu items and restaurant policies.
Cashier/ Hostess
Hill Country Chicken
01.2012 - 09.2014
- Performed opening and closing procedures, including counting cash, preparing deposits and securing the register.
- Assisted with packaging takeout orders and verifying accuracy before handing off to customers.
- Maintained a clean and organized checkout counter area, following health and safety guidelines.
- Collaborated with team members to ensure smooth and efficient operations during peak hours and high-traffic periods.
Cashier
US OPEN 2010
08.2010 - 09.2010
- Provided friendly and efficient customer service to attendees at the US Open, handling a high volume of transactions in a fast paced environment.
- Accurately processed cash, credit and debit transactions for food, beverages and merchandise.
- Processed discounts, vouchers and promotional offers, ensuring correct application and pricing.
- Monitored inventory levels at POS and communicated replenishment needs to management.
Education
Culinary Arts Certificate - Culinary Arts
Star Career Academy
New York, NY06.2013
Skills
- Microsoft Applications
- Quality control and assurance
- Administrative Support
- Document Management
- Reliability, adaptability and punctuality
- Exceptional oral and written communication
- Detail oriented
- Customer service excellence
- Time management skills
Timeline
Administrative Assistant
BlackTie Movers
11.2017 - 05.2023
Server
Chili's Grill & Bar
07.2017 - Current
Server
Chili's Grill & Bar
09.2015 - 09.2017
Hostess
Chili's Grill & Bar
09.2014 - 09.2015
Cashier/ Hostess
Hill Country Chicken
01.2012 - 09.2014
Cashier
US OPEN 2010
08.2010 - 09.2010
Culinary Arts Certificate - Culinary Arts
Star Career Academy