Jessica Purvis
Greenville,North Carolina
Summary
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Officer III
Eastern Correctional Institution
Maury, NC
04.2024 - Current
- Maintain order and safety while enforcing facility policies. Coordinate staff operations and promote compliance through communication and leadership.
Escalation Supervisor
Green Dot
Remote
01.2022 - 03.2024
- Led escalation team to resolve complex customer issues and improve resolution times. Trained staff on service quality and de-escalation best practices. Collaborated across departments to streamline communication and service delivery.
Customer Service Representative
Conduent
Greenville, NC
10.2019 - 01.2022
- Handled billing, technical, and account inquiries in a high-volume call center. Maintained high satisfaction ratings and exceeded call resolution goals. Supported onboarding and training for new team members.
Certified Nursing Assistant
River Trace Nursing
Washington, NC
02.2016 - 08.2018
- Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
Education
High School Diploma -
North Pitt High School
Bethel, NC12.2001
Skills
- Team Leadership
- Customer Experience
- Conflict Resolution
- Communication
- Emergency response
- Direct patient care
- Documentation and charting
Certification
- Correctional Officer Certification (NC)
- Certified Nursing Assistant (CNA)
- CPR Certified
Timeline
Correctional Officer III
Eastern Correctional Institution
04.2024 - Current
Escalation Supervisor
Green Dot
01.2022 - 03.2024
Customer Service Representative
Conduent
10.2019 - 01.2022
Certified Nursing Assistant
River Trace Nursing
02.2016 - 08.2018
High School Diploma -
North Pitt High School