Jessica Ramirez
Morris ,MN
Summary
Dynamic professional with a proven track record at Options for Women, adept in office management and customer service. Excelled in maintaining confidentiality, enhancing client engagement, and streamlining office operations. Demonstrated exceptional organizational skills and clear communication, contributing significantly to team success and operational efficiency.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
9
9
years of professional experience
Work History
Office Manager
Options for Women
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Activities Assistant
West Wind Village
10.2018 - 09.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Scheduled movies, entertainment, and other special events.
Assembly Line Worker
Superior Industries
11.2023 - 05.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Assembled components with minimal supervision, exceeding expected project milestones.
Insurance Agent
Freeway Insurance
09.2015 - 03.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
High School Diploma -
Goodwill Excel
Austin, TX05-2022
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Payroll processing
- Bookkeeping
- Mail handling
- Scheduling
- Scheduling coordination
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Assembly Line Worker
Superior Industries
11.2023 - 05.2024
Office Manager
Options for Women
08.2023 - Current
Activities Assistant
West Wind Village
10.2018 - 09.2024
Insurance Agent
Freeway Insurance
09.2015 - 03.2017
High School Diploma -
Goodwill Excel
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