Jessica Rangel
Ft Worth ,TX
Summary
Dedicated and reliable customer service representative committed to provide quality service and to utilize communication skills. Able to multitask and meet improve company goals.
Overview
13
13
years of professional experience
Work History
Client Service Representative
ADP - Automated Data Processing
08.2017 - 03.2018
- Bilingual CSR
- Managed incoming calls, providing prompt and accurate information to clients about payroll and their taxes
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Researched an resolved payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Referrals to our sales department for add on features.
- Helped clients navigate through the online platform
- Offered advice and assistance to customers, paying attention to special needs or wants.
Teledata Representative
ADP - Automated Data Processing
03.2014 - 08.2017
- Bilingual Representative
- Managed high volume of calls inbound and outbound
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues
- Handled complex payroll calls in the special handling queue
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Admissions Representative
Anamarc College
08.2008 - 03.2013
- Provided information to all inquiries seeking information about the the institution and its programs
- Reviewed admissions applications to check students' eligibility for acceptance.
- Provided guidance throughout the admissions and Financial Aid process
- Maintained records for prospective and new students
- Assisted with new student orientation
- Attended local High School career fairs and Community Outreach events for outside recruitment
- Provided tours for potential students
Admissions Representative /Receptionist
Tristate Cosmetology
05.2005 - 08.2008
- Greeted incoming visitors and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct departments
- Performed clerical tasks such as data entry, photocopying, scanning, filing and faxing documents.
- Provided institution information to prospective students
- Assisted applicants with the admissions packets
- Collected student information for enrollment and for financial aid
- Assisted during orientation
- Attended local High School career fairs and Community Outreach events for outside recruitment
Education
Some College (No Degree) - General Education courses
El Paso Community College
El Paso, TX1 Year of College or a Technical or Vocational School - Office Technology
International Business College
El Paso, TX05.2003
Skills
- Customer Support
- Call center experience
- Outbound and Inbound Calling
- Data Entry
- Computer Skills
- Calm and Professional Under Pressure
- Multi-line phone talent
- Customer Data Confidentiality
- Problem Resolution
- Follow-up skills
- Client Support
- Remote Office Availability
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Client Service Representative
ADP - Automated Data Processing
08.2017 - 03.2018
Teledata Representative
ADP - Automated Data Processing
03.2014 - 08.2017
Admissions Representative
Anamarc College
08.2008 - 03.2013
Admissions Representative /Receptionist
Tristate Cosmetology
05.2005 - 08.2008
Some College (No Degree) - General Education courses
El Paso Community College
1 Year of College or a Technical or Vocational School - Office Technology
International Business College
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