Jessica Rawls
Waterbury,CT
Summary
Experienced professional medical assistant with exceptional customer service and comprehensive patient care across all age groups. Over 5 years of expertise in medical assisting, strong communication and clerical skills, solid understanding of medical terminology and basic procedures. Adheres to latest safety and sanitation protocols, including up-to-date knowledge of current COVID-19 regulations. Prioritizes the well-being of patients and staff. Proficient in multiple electronic health records platforms with advanced computer skills and proven ability to quickly adapt to new systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Trinity Health Internal Medicine
12.2023 - 01.2024
- Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary
- Maintained safe and healthy work environment by establishing and following standards and procedures
- Verified insurance eligibility and maintained patient charts
- Set up PRE-OPS
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
DOCS Urgent Care
09.2020 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Medical Assistant/Transplant unit
Hartford HealthCare Hospital
10.2018 - 02.2019
- Developed highly proficient skills in the Epic System database; updated client forms and insurance eligibility
- Prepared patients for examination by taking vitals and updating patient medical information
- Scheduled follow-up and initial appointments
- Performed general clerical tasks such as answering phone calls, faxing, and covering the front reception desk
Medical Assistant Intern
Starling Physicians
07.2018 - 09.2018
- Developed highly proficient skills using All Scripts; updated client forms and medical history
- Scheduled follow-up and initial appointments
- Prepared patients for examination by taking vitals and updating patient medical information
- Performed electrocardiograms
Career Services Assistant (Student worker)
Branford Hall Career Institute
03.2018 - 09.2018
- Recorded and updates student information for graduation and job searching purposes
- Greeting clients and visitors, and assisted them with professional service
- Maintained an organized and clean office and common area
Certified Nurse Assistant
Abbott Terrace Healthcare Nursing Home
03.2017 - 06.2017
- Assisted residents with ADL's
- Monitored vitals and patient behavior and reported them to the nursing and medical staff as needed
- Gained experience with mechanical lifts
- Assisted various patients such as those with incontinence, senile dementia, and communication deficits, and those who needed wheelchair transfers
Certified Nurse's Assistant
Masonicare Health Center
07.2015 - 01.2016
- Assisted residents with ADL's
- Gained experience with mechanical lifts
- Assisted patients with Alzheimer's and Dementia
Education
Certified Clinical Medical Assistant -
Branford Hall Career Institute
Southington, CT09.2018
CPCT-Phlebotomy Certification -
Academy of Medical Training
Waterbury, CT04.2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Professionalism and ethics
- Compassionate caregiver
- Appointment setting
- Medical records management
Certification
- CPR/First Aid, 07/01/24
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA). #T4C8P7S9- 10/19/2025
- First Aid Certification- 08/10/2024-08/10/2026
Personal Information
Title: CCMA
Timeline
Medical Assistant
Trinity Health Internal Medicine
12.2023 - 01.2024
Medical Assistant
DOCS Urgent Care
09.2020 - 12.2020
Medical Assistant/Transplant unit
Hartford HealthCare Hospital
10.2018 - 02.2019
Medical Assistant Intern
Starling Physicians
07.2018 - 09.2018
Career Services Assistant (Student worker)
Branford Hall Career Institute
03.2018 - 09.2018
Certified Nurse Assistant
Abbott Terrace Healthcare Nursing Home
03.2017 - 06.2017
Certified Nurse's Assistant
Masonicare Health Center
07.2015 - 01.2016
- CPR/First Aid, 07/01/24
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA). #T4C8P7S9- 10/19/2025
- First Aid Certification- 08/10/2024-08/10/2026
Certified Clinical Medical Assistant -
Branford Hall Career Institute
CPCT-Phlebotomy Certification -
Academy of Medical Training
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