Jessica Reid
Norfolk,VA
Summary
When I first joined bjs as a fresh manger I was in charge over 4 departments. 2 of them were missing metrics and have falling into the bottom quartile. I was able to reduce waste and capture all metrics, and gradually come out of the bottom quartile. Two months later I was promoted to Assistant Club manager.
Overview
10
10
years of professional experience
Work History
Assistant Club Manager
Bjs wholesale club
02.2025 - Current
Department Manager
Harris Teeter
Norfolk, VA
06.2021 - Current
- Collaborated with vendors to negotiate pricing agreements and support strong relationships to secure competitive pricing for deli products
- Developed and implemented standard operating procedures for food preparation, storage, and sanitation to ensure compliance with health and safety regulations
- Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness
- Created attractive displays of deli products using visual merchandising techniques to enhance customer appeal and drive sales
Assistant Manager
Food Lion
Norfolk, VA
06.2019 - 08.2021
- Aided in the management of daily operations for a busy deli bakery, ensuring efficient workflow and exceptional customer service
- Collaborated with the deli bakery manager to develop and implement strategies to increase sales and improve profitability
- Managed scheduling for deli bakery staff, improving coverage during peak hours while controlling labor costs
- Conducted regular performance evaluations for deli bakery staff members, providing constructive feedback for improvement opportunities
- Resolved customer complaints or concerns promptly and effectively to support positive relationships with patrons
Assistant Manager
Domino's
Chesapeake, VA
06.2017 - 09.2020
- Aided store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Ensured compliance with company policies on safety regulations, cleanliness standards, and employee conduct
- Oversaw all aspects of daily operations for a busy pizza restaurant, including staff management, customer service, and inventory control
- Achieved consistently high ratings on online review platforms through excellent service delivery and positive guest experiences
- Led cross-functional teams during peak hours ensuring smooth operations across all areas including kitchen preparation stations
Customer service
Total wine
Norfolk, VA
04.2016 - 09.2017
- Provided exceptional customer service by greeting and helping customers in a friendly and professional manner
- Proved product knowledge to effectively answer customer inquiries and provide recommendations
- Handled cash transactions accurately and efficiently, ensuring register balances at the end of each shift
- Resolved customer complaints promptly and satisfactorily, keeping an important level of customer satisfaction
- Kept a clean and organized store environment to enhance the overall shopping experience for customers
- Built strong relationships with repeat customers through personalized service and follow-up communication
Education
High School Diploma -
Booker T Washing
Norfolk, MASkills
Leadership
Timeline
Assistant Club Manager
Bjs wholesale club
02.2025 - Current
Department Manager
Harris Teeter
06.2021 - Current
Assistant Manager
Food Lion
06.2019 - 08.2021
Assistant Manager
Domino's
06.2017 - 09.2020
Customer service
Total wine
04.2016 - 09.2017
High School Diploma -
Booker T Washing