Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Reina

Miami

Summary

Proven track record in enhancing customer satisfaction and closing transactions, evidenced by roles at Constructora Melendez and Constructora Solanillas. Skilled in lead generation and adaptability, consistently meeting deadlines and exceeding sales targets. Demonstrates exceptional customer service and negotiation skills offering energetic and adaptable approach.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Mr tax Miami
01.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Customer Service

Angie's Pet Spa
04.2024 - 12.2024
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Directed cleaning, restocking, and customer service activities.
  • Worked flexible schedule and extra shifts to meet business needs.

Real Estate Sales Associate

Constructors Solanillas
07.2020 - 03.2024
  • Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.

Real Estate Agent

Constructora Melendez
03.2017 - 03.2020
  • Increased property sales by providing exceptional customer service and conducting thorough market analysis.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Evaluated the needs and financial capabilities of clients to recommend appropriate properties based on their preferences and budget.

Education

Law

Universidad Santiago De Cali
Cali

Skills

  • Attentive customer service
  • Customer service analysis
  • Adaptability to change
  • Lead generation
  • Closing transactions
  • Cold calling

Timeline

Customer Service Representative

Mr tax Miami
01.2025 - 04.2025

Customer Service

Angie's Pet Spa
04.2024 - 12.2024

Real Estate Sales Associate

Constructors Solanillas
07.2020 - 03.2024

Real Estate Agent

Constructora Melendez
03.2017 - 03.2020

Law

Universidad Santiago De Cali

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Jessica Reina