Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Rengifo

Linden,NJ

Summary

BDC Service Representative at Route 22 Honda with proven expertise in appointment scheduling and customer service. Successfully generated leads and enhanced customer relationships through effective communication. Bilingual and reliable, I excel in multitasking, consistently improving service efficiency and customer satisfaction. I manage multiple systems such as Cdk, Dealer fx, Tsd loaner and Kenect.

Overview

5
5
years of professional experience

Work History

BDC Service Representative

Route 22 Honda
06.2023 - Current
  • Coordinated effectively with various departments within the dealership to facilitate transactions between sales, loaner cars, cashier, and service teams.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Streamlined appointment scheduling for improved time management and increased service appointments.
  • Managed multiple communication channels, including phone calls, emails, and cdk, ensuring prompt responses to customer inquiries.
  • Answered incoming customer calls to solve problems
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 125 outbound and 60 inbound calls per day.

Retail Sales Third Key Holder

Alex and Ani
03.2020 - 01.2022
  • Exceeded monthly sales goals consistently by effectively upselling products to customers.
  • Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
  • Streamlined checkout process for customers, resulting in shorter wait times and increased loyalty.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Education

High School Diploma -

Linden High School
Linden, NJ
06.2022

Skills

  • Strong multitasking

  • Call center experience

  • Appointment scheduling

  • Follow-up calls

  • Teamwork and collaboration

  • Customer service

  • Reliability

  • Fluent bilingualism

Languages

Spanish
Native or Bilingual

Timeline

BDC Service Representative

Route 22 Honda
06.2023 - Current

Retail Sales Third Key Holder

Alex and Ani
03.2020 - 01.2022

High School Diploma -

Linden High School

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Jessica Rengifo