Jessica Restrepo
Mays Landing,NJ
Summary
Detail-oriented Finance graduate with strong customer service, data entry, and operational accuracy experience, seeking a Financial Assistance Representative I position. Proven ability to work in high-volume, fast-paced environments while maintaining accuracy, compliance, and professionalism. Experienced in verifying information, supporting eligibility-related processes, meeting productivity and KPI expectations, and delivering compassionate, high-quality customer service. Fluent in English and Spanish with strong communication, organizational, and analytical skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Task Associate
Ulta Beauty
06.2024 - Current
- Accurately processed and verified customer and inventory information in a high-volume retail environment, maintaining attention to detail and compliance with company procedures.
- Supported daily operational workflows by managing inventory data, reducing discrepancies by 12% through improved tracking and reconciliation.
- Assisted customers with inquiries in a professional and courteous manner, contributing to positive customer experience and service quality metrics.
- Maintained productivity standards while multitasking across inventory, customer service, and operational duties in a fast-paced setting.
- Collaborated with team members to improve turnaround times and workflow efficiency, improving replenishment speed by 15%.
Closing Expert
Target
08.2021 - 06.2024
- Led end-of-day operations, ensuring accurate data entry, reconciliation, and compliance with internal policies and procedures.
- Conducted routine audits and verifications to ensure accuracy of records, contributing to a 5% reduction in shrinkage.
- Delivered consistent, respectful, and professional customer service in a high-traffic environment, often resolving issues under time-sensitive conditions.
- Trained and supported new team members on procedures, documentation accuracy, and customer service expectations.
- Met productivity, accuracy, and turnaround time expectations while handling multiple responsibilities simultaneously.
Education
Bachelor of Science - Finance
Stockton University
Galloway, NJ12.2025
Associate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJ05.2023
Skills
- Patient-Focused Customer Service
- Data Entry & Information Verification
- Financial Assistance & Eligibility Support (Transferable)
- Accuracy, Documentation & Compliance
- KPI & Productivity Standards
- Fast-Paced, High-Volume Environments
- Microsoft Excel, Word, PowerPoint
- Professional Communication (Verbal & Written)
- Time Management & Organization
- Team Collaboration
- Bilingual: English & Spanish
- Preparing reports
- Computer skills
- Sales techniques
- Investment product sales
Certification
Six Sigma White Belt | November 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Task Associate
Ulta Beauty
06.2024 - Current
Closing Expert
Target
08.2021 - 06.2024
Bachelor of Science - Finance
Stockton University
Associate of Science - Business Administration
Atlantic Cape Community College