Open To Work
Jessica Reveron
2626 Bermuda Lake Dr Apt 101a ,FL
Summary
Dynamic customer service professional with experience at AMN Healthcare, adept at enhancing client satisfaction through active listening and critical thinking. Proven ability to leverage CRM systems for efficient data entry and documentation. Bilingual in Spanish, skilled in verbal communication, and committed to delivering exceptional service and training to elevate team performance.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AMN Healthcare
Clearwater Florida
09.2014 - Current
- Facilitated customer inquiries and efficiently resolved issues to enhance service satisfaction.
- Leveraged CRM systems to document client interactions and monitor service requests.
- Facilitated collaboration among team members to optimize customer service processes.
- Delivered product information and support to enhance customer satisfaction.
Hair Braider
Brenas Hair Braiding
Orlando, FL
08.2012 - 08.2014
- Crafted and implemented a variety of hair braiding styles tailored to client preferences.
- Ensured rigorous sanitation and hygiene standards in work area to uphold client safety.
- Instructed clients on effective hair care techniques and maintenance strategies to enhance style longevity.
- Guided junior braiders to elevate team skills and service quality through targeted training sessions.
Education
Associate of Science - Cosmetology
Fortis College
Winter Park, FL06-2012
High School Diploma - Cosmetology
Colonial High
Orlando, FL06-2009
Skills
Customer service
Active listening
Critical thinking
Data entry
Computer proficiency
Fluent spanish
Language fluency
Verbal communication
Certification
Spanish Interpretation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
AMN Healthcare
09.2014 - Current
Hair Braider
Brenas Hair Braiding
08.2012 - 08.2014
Associate of Science - Cosmetology
Fortis College
High School Diploma - Cosmetology
Colonial High