Jessica Rice
Manchester,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Garnet River Cultivating Success
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Remote job working for a third party organization, OMNY services.
Data Technician 2
Sims Recycling Solutions
03.2018 - 10.2023
- Ensured timely completion of projects with strong time management and prioritization skills.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Contributed to the development of data-driven strategies, conducting thorough research and analysis.
- Developed strong working relationships with clients, collaborating closely to gather requirements and provide customized services meeting their specific needs.
- Conducted regular audits on database systems ensuring adherence to established security protocols protecting sensitive information against unauthorized access.
- Managed and organized documents for data entry tasks.
Forklift Operator
Essex Technology Group Inc.
07.2016 - 01.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Sales Associate
Walmart
09.2015 - 01.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05.2016
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Computer Proficiency
Complaint Handling
Certification
- Certified in First Aid, CPR- American Heart Association- Issued 2/16/23-02/2025
Timeline
Customer Service Representative
Garnet River Cultivating Success
03.2024 - Current
Data Technician 2
Sims Recycling Solutions
03.2018 - 10.2023
Forklift Operator
Essex Technology Group Inc.
07.2016 - 01.2018
Sales Associate
Walmart
09.2015 - 01.2016
High School Diploma -
Riverdale High School
Similar Profiles
Michelle L MillerMichelle L Miller
Marriage and Family Therapist at Cultivating Connections TherapyMarriage and Family Therapist at Cultivating Connections Therapy
Ashley LewisAshley Lewis
Clinical Intern / Mental Health Clinician 1 at Cultivating Culturally Competent Clinicians Inc.Clinical Intern / Mental Health Clinician 1 at Cultivating Culturally Competent Clinicians Inc.
Danielle CarlinoDanielle Carlino
Technical Consultant at Cultivating New Frontiers in AgricultureTechnical Consultant at Cultivating New Frontiers in Agriculture