Jessica Rice
Yuma,AZ
Summary
Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk, Breakfast Assistant, Night Auditor
La Quinta Inn and Suites, Yuma
Yuma, AZ
02.2025 - Current
- Managed front desk operations during overnight shifts for hotel guests.
- Processed nightly financial reports and reconciled cash transactions accurately.
- Assisted guests with check-ins, check-outs, and inquiries efficiently.
- Monitored security systems to ensure guest safety throughout the night.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Handled emergency situations promptly while ensuring guest comfort and safety.
- Provided excellent customer service to enhance guest experiences during night hours.
- Communicated effectively with day staff to ensure smooth operational transitions.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Bus Monitor, Special Needs TEMPORARY
Yuma School District One
Yuma, AZ
09.2024 - 12.2024
- Supervised student behavior during transit to ensure safety and compliance.
- Assisted students with disabilities in boarding and disembarking the bus.
- Communicated effectively with drivers regarding student needs and safety concerns.
- Facilitated smooth transitions at bus stops by guiding students efficiently.
- Protected students from physical and verbal bullying.
- Accompanied driver and children on bus route to keep students safe and protected.
- Spoke directly with each student to understand pressing needs, concerns or fears.
CNA Student
River Valley Estates
Yuma, Arizona
03.2024 - 08.2024
- Assisted residents with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living areas and common spaces.
- Supported residents in mobility and transportation within the facility.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
Customer Service Representative, Team Lead
Convey Health, Maximus, Optum
Yuma, AZ
07.2017 - 02.2024
- Led customer service team to improve response times and enhance customer satisfaction.
- Trained new team members on company policies and effective customer interaction techniques.
- Analyzed customer feedback to identify trends and improve service strategies.
- Developed training materials that aligned with company standards and best practices.
- Resolved escalated customer complaints in a timely manner.
- Assisted with the hiring process of new Customer Service Representatives.
Yuma Regional
Patient Experience 1
Yuma, Arizona
01.2023 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Applied Science - Hospitality Administration And Management
Bryant And Stratton College
Getzville, NY 08.2025 - 08.2025
Skills
- Customer service
- Team leadership
- Effective communication
- Office administration
- Administrative duties
- Basic mathematics
- Problem-solving
- Emergency response
- Client safety and first aid
- First aid and safety
- Patient care
- Autism support
- First aid and CPR
- Disability awareness
- Personal care
- Child development
- Student supervision
- Positive student engagement
Timeline
Associate of Applied Science - Hospitality Administration And Management
Bryant And Stratton College
08.2025 - 08.2025
Front Desk, Breakfast Assistant, Night Auditor
La Quinta Inn and Suites, Yuma
02.2025 - Current
Bus Monitor, Special Needs TEMPORARY
Yuma School District One
09.2024 - 12.2024
CNA Student
River Valley Estates
03.2024 - 08.2024
Yuma Regional
Patient Experience 1
01.2023 - 12.2023
Customer Service Representative, Team Lead
Convey Health, Maximus, Optum
07.2017 - 02.2024