Jessica Rios
13 Watchung Ave Belleville ,NJ
Summary
Dynamic retail manager with a proven track record at Stop and Shop Supermarket, excelling in customer service and team leadership. Successfully implemented training programs and inventory control measures, enhancing operational efficiency and reducing shrinkage. Recognized for fostering a positive work environment and consistently achieving performance targets through effective staff management.
Overview
12
12
years of professional experience
Work History
Department Manager
Stop and Shop Supermarket
Bloomfield, NJ
08.2022 - 06.2025
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff on operational procedures and safety protocols.
- Managed inventory levels, reducing shrinkage through effective stock control measures.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated team schedules, optimizing labor resources while maintaining service standards.
- Implemented process improvements that streamlined checkout procedures, improving efficiency for customers.
- Fostered a positive team environment, enhancing employee engagement and retention rates.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of professionals to consistently achieve or exceed performance targets.
Starbucks
Montclair, NJ
05.2021 - 08.2022
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Executed inventory management processes to maintain stock levels and minimize waste.
- Trained new employees on company policies, procedures, and customer service standards.
- Collaborated with team members to enhance product presentation and store aesthetics.
- Monitored performance metrics to identify areas for operational improvement.
- Supported marketing initiatives, including promotional events and loyalty programs.
- Addressed customer inquiries and concerns to foster positive relationships and loyalty.
- Implemented best practices for safety and cleanliness in high-traffic areas of the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Dollar Tree
Bloomfield, NJ
02.2019 - 05.2022
- Led daily operational activities to optimize store performance and enhance customer experience.
- Mentored staff to improve product knowledge and ensure adherence to company policies.
- Coordinated promotional events, enhancing customer engagement and increasing foot traffic.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
- Developed training materials for new hires, fostering a collaborative team environment.
- Analyzed sales trends to inform merchandising decisions and drive revenue growth.
Assistant Teacher
Centro Ayani
Moca Puerto Rico
04.2013 - 2021
- Facilitated instructional activities to support diverse learning needs and enhance student engagement.
- Collaborated with lead teachers to develop curriculum materials and lesson plans aligned with educational standards.
- Mentored new staff on classroom management techniques and effective instructional strategies.
- Implemented assessment tools to monitor student progress and provide constructive feedback for improvement.
- Organized and led extracurricular activities to promote social skills and community involvement among students.
- Developed individualized education plans (IEPs) for students requiring additional support, ensuring compliance with regulations.
- Coordinated communication between parents, educators, and specialists to foster a supportive learning environment.
- Evaluated classroom procedures and initiated improvements to enhance overall educational outcomes and efficiency.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
High School Diploma -
Catalina Morales De Flores
Moca,Puerto RicoSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Safety and security
- Retail management
- Flexible schedule
- Sales expertise
Languages
Spanish
Full Professional
Timeline
Department Manager
Stop and Shop Supermarket
08.2022 - 06.2025
Starbucks
05.2021 - 08.2022
Assistant Manager
Dollar Tree
02.2019 - 05.2022
Assistant Teacher
Centro Ayani
04.2013 - 2021
High School Diploma -
Catalina Morales De Flores