Jessica Rippy
Galt,IL
Summary
Dynamic Bar Manager with a proven track record excelling in customer service and team leadership. Enhanced customer loyalty through exceptional service and staff training, while effectively managing inventory. Recognized for resolving conflicts and maintaining a welcoming atmosphere, ensuring a safe and enjoyable environment for all patrons.
Overview
18
18
years of professional experience
Work History
Bar Manager
Champs On Light Street
Sterling, IL
08.2013 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving any customer issues.
- Managed inventory orders.
- Managed simultaneous tasks efficiently.
- Handled stressful situations with composure.
Manager in Training
Maurice’s
Sterling, IL
08.2008 - 09.2010
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
- Used company reports to analyze sales, gross profit and inventory activities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Executed efficient opening and closing of the location.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed cash transactions with accuracy and efficiency.
Optician
Valley Eye Care
Sterling, IL
05.2007 - 05.2008
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Guided clients through the process of choosing suitable glasses.
Education
Criminal Justice
Sauk Valley Community College
Dixon, ILHigh School Diploma - General Studies
Milledgeville High School
Milledgeville, ILSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Staff scheduling
- Inventory management
- Conflict resolution
- Customer relationship building
- Guest interaction
- Verbal and written communication
Timeline
Bar Manager
Champs On Light Street
08.2013 - Current
Manager in Training
Maurice’s
08.2008 - 09.2010
Optician
Valley Eye Care
05.2007 - 05.2008
Criminal Justice
Sauk Valley Community College
High School Diploma - General Studies
Milledgeville High School