Jessica Rivera
East Stroudsburg,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Xtend Healthcare
12.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Savista Healthcare
02.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Customer Service Team Leader
T-Mobile
06.2020 - 03.2021
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
High School Diploma - General Studies
06.2006
Skills
- Retail Sales Customer Service
- Report Transcription
- Microsoft PowerPoint
- Stocking and Replenishing
- Active Listening
- Credit Card Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative - Xtend Healthcare
12.2022 - 09.2023
Customer Service Representative - Savista Healthcare
02.2021 - 12.2022
Customer Service Team Leader - T-Mobile
06.2020 - 03.2021
Hawthorne Cedar Knolls - High School Diploma , General Studies
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