Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Jessica Rivera
Austin,TX
Summary
Overview
7
years of professional experience
1
Certification
2
Languages
Work History
Liveops
Remote Customer Service Representative
10.2022 - 05.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Olive Garden
Server and Hostess
03.2019 - 05.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Veggie Noodle Co
Warehouse Specialist
01.2016 - 03.2019
Job overview
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
Education
John B Connally High School13212 N Lamar Blvd, Austin, TX 78753
High School Diploma
05.2013
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Data Entry
- Conflict Resolution
- Call Center Operations
- Scheduling
- Consultative Sales
Accomplishments
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Words
Google Doc
Microsoft Exel
Powerpoint
Google slide
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
401k matchPaid time offWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekCompany CultureWork from home optionAffiliations
Affiliations
- Rainforest Partnership
- Team Bolding
Timeline
Remote Customer Service Representative
Liveops
10.2022 - 05.2023
Server and Hostess
Olive Garden
03.2019 - 05.2021
Warehouse Specialist
Veggie Noodle Co
01.2016 - 03.2019
John B Connally High School
High School Diploma