Jessica Rivera
East Stroudsburg
Summary
Detail-oriented Home Health aide with 10 years Customer service Worker who supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled pediatric Clients. Committed to promoting comfort with dignity and compassion.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Caresphere
East Stroudsburg
06.2025 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Provided companionship and monitored health condition of clients.
- Recorded daily notes about client conditions, treatments provided and progress made.
Customer Service Representative
Xtend Healthcare
12.2022 - 09.2023
- Resolved customer inquiries, enhancing satisfaction and retention through effective communication.
- Handled high-volume calls, achieving swift issue resolution and improved customer experience.
- Collaborated with team to streamline processes, resulting in faster service delivery.
- Analyzed customer feedback, implementing solutions that boosted service efficiency.
- Maintained detailed records, ensuring accuracy and compliance with company standards.
Customer Service Representative
Savista Healthcare
02.2021 - 12.2022
- Resolved customer inquiries efficiently, boosting satisfaction and retention rates.
- Managed high-volume calls, enhancing team productivity through streamlined processes.
- Implemented feedback systems, resulting in improved service quality and client trust.
- Analyzed customer feedback to identify service gaps, implementing targeted solutions that improved overall service quality.
Education
High School Diploma - General Studies
Hawthorne Cedar Knolls
New York, NY06.2006
Skills
- Customer Service
- Report Transcription
- Patient documentation
- Communication skills
- Active Listening
- Payment Processing
- Staff Training
- Call Center
- Problem solving
- Emotional support
- Behavior redirection
- First aid and safety
References
- Rubensly Severe, 8478903214
- Christians Encarnacion, 9176457120
- A Pocono Country Place School Teacher
Languages
Spanish, Native
Timeline
Home Health Aide
Caresphere
06.2025 - Current
Customer Service Representative
Xtend Healthcare
12.2022 - 09.2023
Customer Service Representative
Savista Healthcare
02.2021 - 12.2022
High School Diploma - General Studies
Hawthorne Cedar Knolls