Jessica Roberts

• Led team of 11-16 professionals supporting enterprise growth, customer retention, and strategic sales pursuits.
• Partnered with sales leaders and customer executives to identify growth opportunities, aligning solutions with business objectives to drive enterprise growth.
• Drove revenue growth and margin expansion through solution strategy, executive engagement, and cross-functional leadership.
• Led initiatives that enhanced customer retention and revenue quality, significantly boosting overall commercial performance.
• Acted as trusted advisor to customers and internal stakeholders, advancing long-term growth and customer value.

Achievements:

• Exceeded annual revenue targets for four consecutive years (2022-2025).
• Co-led customer solutions go-to-market strategy initiatives, enhancing commercial effectiveness and accelerating market adoption.
• Developed and launched Project Brown, contributing to more than $2B in new commerce growth.

• Led strategic planning initiatives and cross-functional projects to drive growth.
• Acted as business lead for the Einstein Transformation Project, expanding analytics and AI capabilities to 3,500+ CRM users.
• Partnered with leadership teams to enhance opportunity targeting and boost commercial effectiveness.

Achievement:

• Developed the Einstein business case presented to executive leadership, resulting in enterprise-wide approval and deployment.

• Improved support for 160+ sales professionals through coordinated workforce planning and performance management.
• Strengthened sales effectiveness through KPI reporting and analytics that informed strategic decisions.
• Delivered sales planning, staffing, district leadership and customer reporting, event planning, and recognition coordination.

• Led six senior account managers responsible for revenue growth, customer retention, and territory expansion.
• Coached sales professionals on account strategy, prospecting, and negotiation, resulting in enhanced sales performance.
• Directed business development efforts to acquire new customers and grow existing accounts, leading to increased market presence.

Achievements:

• Five of six sales professionals exceeded annual plan in both 2015 and 2016.
• Enhanced territory performance from 92% to 99.5% effective-to-revenue execution, driving revenue growth.
• Recognized as Top Area Sales Manager in the South Atlantic District.