Jessica Robles
Bakersfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Independent Contractor Delivery Driver
GrubHub, Spark, Uber Eats, And DoorDash
10.2021 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Maintained a clean driving record while navigating various traffic conditions efficiently.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Contacted customers to confirm delivery details and locations.
Human Services Technician
Kern County Department Of Human Services
02.2013 - 06.2021
- Conducted assessments and maintained accurate records, contributing to effective case management.
- Coordinated community resources and referrals, connecting clients to essential services and support systems.
- Ensured compliance with relevant regulations by maintaining up-to-date knowledge of best practices in human services field.
- Supported clients in navigating social service systems, advocating on their behalf when necessary.
- Promoted a respectful environment by modeling appropriate behaviors and reinforcing positive interactions among clients.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
- Maintained confidentiality of client information according to legal and ethical standards, ensuring trust between clients, families, and staff members.
- Acted as mandatory reporter of abuse.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Described procedures, requirements and benefits to clients and interested parties.
- Interviewed applicants for services and supported application completion as necessary.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
Education
High School Diploma -
Centennial High School
Bakersfield, CA06.2002
Skills
- Punctuality
- Multitasking
- Problem-solving
- Customer service
- Adaptability
- Self-motivation
- Organizational Skills
- Time Management
- Cultural Competency
- Computer Literacy
- Attention to detail
- Workload Management
References
References available upon request.
Timeline
Independent Contractor Delivery Driver
GrubHub, Spark, Uber Eats, And DoorDash
10.2021 - Current
Human Services Technician
Kern County Department Of Human Services
02.2013 - 06.2021
High School Diploma -
Centennial High School
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