Jessica Rodriguez
Summary
Certified Medical Assistant with 13 years' experience in dynamic medical offices. Expertise in both administrative and clinical duties, consistently delivering high-quality care. Proven leader adept at setting and achieving business management goals, enhancing productivity, and evaluating employee performance. Strong business acumen, skilled in process improvement and maximizing team efficiency. Dedicated to providing compassionate care and support to diverse patient populations in fast-paced environments
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mount Sinai Doctors- Gastroenterology/ Motility MA
Mount Sinai Doctors
05.2024 - Current
- Fulfills patient care responsibilities as assigned: Accompanying patients to exam/ procedure room, EKGs, checking schedules and organizing patient flow, vitals signs, relays instructions to patients and or families
- Provides set-up of procedure examination room and instruments in accordance with proper sterilization techniques
- Additional duties include the maintenance, cleaning, processing, and storage of motility
- Call patients to verify procedure appointment (Anorectal, Esophageal, SIBO), give instructions to patient over the phone, email and send messages instructions through MyChart
- Scanning patient medical records, lab/x-ray reports, referral, procedure instructions, consent forms
Valley Medical Group- Lead CMA/ BA
Valley Medical Group
03.2021 - 01.2024
- Processes orders for medications and supplies in a timely manner
- Assist with onboarding and training new team members
- Perform routine clinical functions under supervision of manager
- In conjunction with the Practice Manager, oversees the daily activities of the MA's
- EKG, Vitals, Holter monitors, Blood pressure monitors, Genetic testing, Stress test
- Answering phones, scheduling appointments, scheduling outside testing, check in/out, insurance eligibility, verifies insurance, collect co-pays, wrote clear and detailed phone messages to physicians
- Effective organizational and time management to set priorities and respond quickly to urgent/emergent situations
- Provided positive customer experience through developing a relationship with the patient through communication, education, and quality care.
Northwell Lenox Hill Hospital- Per Diem Phlebotomist
Northwell Lenox Hill Hospital
06.2020 - 04.2021
- Collected, processed, labeled, and stored specimens for over 45+ patients
- Transported specimens to the laboratory for testing
- Maintained inventory
- Carefully followed all safety procedures during phlebotomy.
New York Gastroenterology Associates- Medical Assistant/Receptionist
New York Gastroenterology Associates
06.2019 - 07.2020
- Answering phones, scheduling appointments, medical testing, medical procedures, confirmed appointments, roomed patients, obtain vital statistics, cleaned and prepared exam rooms
- Clinical Duties: Anorectal manometry, Breath test, Capsule Endoscopy, Vaccinations, Interpretation of PH Bravo studies
- Explain treatment procedures, medications, diets, or physician's instruction to patients
- Escribe colon preps
Settlement Health- Medical Assistant
Settlement Health
03.2016 - 05.2019
- Follow all HIPPA Guidelines; maintain strict confidentiality and patient rights
- Working with staff members in a high paced and detailed oriented environment seeing over 30 patients
- Working with Adult Medicine, Pediatrics and OB/GYN
- Multitasking with different providers.
Rye Family Practice - Medical Assistant
Rye Family Practice
12.2013 - 03.2016
- Record patient's medical history
- Record test results in medical records
- Clean and prepare treatment rooms for patient examinations
- Measure patient vital signs, phlebotomy.
Doctor Mark Physician PC - Medical Assistant
Doctor Mark Physician PC
03.2013 - 10.2013
- Perform internal medicine procedures
- Set-up patient charts
- Scheduled laboratory follow-ups and medical appointments
- Filed and faxed patient records and forms.
Education
Associate of Applied Science - Dietician And Nutrition
Bronx Community College of The City University of New York
The Bronx, NY05.2020
Skills
Great Interpersonal Skills, EMR software (Epic, Citrix, Athena), Strategic Planning
Implementation planning, Excellent work ethic, Policies and procedures, Conflict resolution, Able to work under minimal supervision, Critical thinking, Detailed Oriented and Organized, Punctual and Able to Multitask, Knowledge of HIPAA and OSHA regulations
ADMINISTRATIVE SKILLS:
Pre visit planning, Schedule appointments, handle multiple calls, ensure patient flow in a speedy organized manner, handled authorizations, patient’s insurance, referrals, medical records, called and issued prescriptions, Inventory (placed orders for supplies needed in the office)
CLINICAL SKILLS:
Phlebotomy, (COVID-19) testing, and Specimen handling, EKG, Spirometry, Bone density and Arterial Doppler, Vaccines, In- office procedures IUD insertions and removals, Assist physician in every aspect of patient care, Discharge patients from room after procedure with instructions
Certification
10/2010-07/2011- Certificate Medical Assistant
Allen School Brooklyn, NY
09/2021-11/2025- Certified Medical Assistant (NHA)
12/2023-12/2025 Basic Life Support Certification (AHA)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Mount Sinai Doctors- Gastroenterology/ Motility MA
Mount Sinai Doctors
05.2024 - Current
Valley Medical Group- Lead CMA/ BA
Valley Medical Group
03.2021 - 01.2024
Northwell Lenox Hill Hospital- Per Diem Phlebotomist
Northwell Lenox Hill Hospital
06.2020 - 04.2021
New York Gastroenterology Associates- Medical Assistant/Receptionist
New York Gastroenterology Associates
06.2019 - 07.2020
Settlement Health- Medical Assistant
Settlement Health
03.2016 - 05.2019
Rye Family Practice - Medical Assistant
Rye Family Practice
12.2013 - 03.2016
Doctor Mark Physician PC - Medical Assistant
Doctor Mark Physician PC
03.2013 - 10.2013
Associate of Applied Science - Dietician And Nutrition
Bronx Community College of The City University of New York