Jessica Rodriguez
Katy,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Katy, TX
09.2022 - Current
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Identified transaction errors when debits and credits did not balance.
- Resolved customer complaints in a timely manner.
- Gathered customer feedback to improve sales strategies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Chick-fil-A
Cypress, TX
03.2018 - 09.2022
- Maintained up-to-date knowledge of company products and services.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Assisted management in developing strategies to improve customer service standards.
- Ensured that all safety protocols were followed during training sessions.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily cash operations and maintained accurate records of all transactions.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Analyzed customer feedback data to identify areas of improvement within store's services.
Skills
- Consumer Banking
- Paperwork Processing
- Multitasking
- Relationship Building
- Attention to Detail
- FLUENT IN [SPANISH]
- Friendly, Positive Attitude
- Calm Under Pressure
- Time Management
- Community Outreach
- Sales Promotions
Timeline
Retail Banker
Woodforest National Bank
09.2022 - Current
Assistant Manager
Chick-fil-A
03.2018 - 09.2022