Jessica Rodriguez
Crofton,MD
Summary
Dynamic CEO and retail manager with over five years of experience driving business growth and executing seamless event experiences. Proven ability to lead teams, streamline operations, and exceed sales targets. Adept at managing budgets, optimizing customer service, and creating high-performance environments. Bilingual in English and Spanish, with strong leadership and problem-solving skills. Passionate about delivering value, improving processes, and fostering team success.
Overview
8
8
years of professional experience
Work History
CEO/Owner
M&Z Creations LLC
01.2020 - Current
- Planned and executed over 50 events, including corporate functions and weddings, managing budgets up to $50,000
- Spearheaded business growth by 25% through strategic marketing, client relationship management, and operational efficiency
- Liaised with venues, suppliers, and clients to ensure smooth event execution, resulting in a 98% client satisfaction rate
- Managed all business aspects, including financials, marketing strategies, and employee oversight
Retail Store Manager
T-Mobile
10.2021 - 05.2022
- Led a team of 12 employees, increasing store sales by 20% in the first quarter
- Developed and implemented new customer service initiatives that reduced customer complaints by 15%
- Monitored sales and inventory, ensuring all retail operations aligned with company goals
- Managed store programs, increasing foot traffic and customer retention
Retail Associate Manager
T-Mobile
10.2019 - 10.2021
- Coached and mentored a team of 15 employees, leading to a 10% improvement in sales performance
- Maintained product and promotion knowledge, ensuring the team delivered excellent customer service
- Assisted in recruiting and developing high-performing sales teams, contributing to a 12% increase in store sales
- Fostered a culture of recognition, increasing employee engagement and reducing turnover by 8%
Mobile Expert/Keyholder
T-Mobile
11.2016 - 10.2019
- Consistently exceeded sales targets, ranked in the top 100 salespeople nationwide in 2017
- Provided expert product knowledge and customer service, achieving a customer satisfaction score of 95%
- Streamlined the customer on-boarding process, improving the efficiency of new customer acquisition by 10%
- Built long-term customer relationships, resulting in high levels of repeat business and referrals
Education
Marketing -
University Maryland Global Campus
Associate’s Degree - Marketing
Strayer University
MDHigh School Diploma -
Old Mill Senior High
Millersville, MDSkills
- Bilingual: English & Spanish
- Leadership & Team Management
- Event Planning & Budget Management
- Problem Solving & Critical Thinking
- Customer Service Excellence
- Sales Strategy & Performance Optimization
- Communication & Negotiation
Accomplishments
- Top 100 Salesperson, T-Mobile (2017)
- Increased event planning business revenue by 25% in two years
- Hispanic Heritage Participant, T-Mobile
- Retail Store Manager Sales Awards
- Spanish Honor Society
- National Honor Society
- International Baccalaureate Program Graduate
References
Available upon request
Timeline
Retail Store Manager
T-Mobile
10.2021 - 05.2022
CEO/Owner
M&Z Creations LLC
01.2020 - Current
Retail Associate Manager
T-Mobile
10.2019 - 10.2021
Mobile Expert/Keyholder
T-Mobile
11.2016 - 10.2019
Associate’s Degree - Marketing
Strayer University
High School Diploma -
Old Mill Senior High
Marketing -
University Maryland Global Campus