Jessica Rodriguez
Summary
Reliable bilingual Diligent administrative with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Notary Public
Notary Association
01.2014 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Call Center Representative
Connect for Health Colorado Remote
06.2023 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front Desk Receptionist
Rocky Mountain Primary Care on Site
07.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Administrative Team Lead
Mobile Health Services (POMONA HIGH SCHOOL )
02.2022 - 06.2022
- Provided technical guidance and support to team members.
- Provided exceptional support to executive staff by managing schedules, arranging travel logistics, and preparing materials for presentations.
- Enhanced communication between departments by organizing regular meetings and fostering open dialogue.
- Managed and oversaw grant fund for compliance with applicable state, federal and local laws and regulations.
Bilingual Administrative Assistant
Medix Staffing REMOTE
09.2021 - 02.2022
- Organized company events and meetings, ensuring smooth execution and positive results.
- Improved file organization system, making it easier to locate important documents when needed.
- Handled sensitive information with discretion, ensuring privacy policies were upheld at all times during document handling or translation tasks.
- Contributed to a positive work environment by fostering open communication between team members and providing support for their needs in a timely manner.
Bilingual Customer Service CO VAX
Hire Connections Staffing Agency REMOTE
01.2019 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
Colorado Virtual Academy
Lakewood, CO05-2014
Skills
- Notarial acts
- Mobile notary services
- Document review
- Identity confirmation
- next gen
- maximus
- EMR
Accomplishments
One of my biggest accomplishments was to become a team leader at one of my jobs years back , I felt like a superstar , the way i learned by reducing the average the customer wait time by 30 sec through streamlining call handling processes and implementing efficient routing system . I just can't imagine how far I have been achieving my goals . I'm very happy about my self .
Certification
.
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Connect for Health Colorado Remote
06.2023 - 06.2024
Front Desk Receptionist
Rocky Mountain Primary Care on Site
07.2022 - 06.2023
Administrative Team Lead
Mobile Health Services (POMONA HIGH SCHOOL )
02.2022 - 06.2022
Bilingual Administrative Assistant
Medix Staffing REMOTE
09.2021 - 02.2022
Bilingual Customer Service CO VAX
Hire Connections Staffing Agency REMOTE
01.2019 - 08.2020
Notary Public
Notary Association
01.2014 - Current
GED -
Colorado Virtual Academy
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