Jessica Gomez
Groveland
Summary
Dedicated professional with strong customer service and organizational skills. Bilingual in Spanish, demonstrating effective communication with diverse clientele. Detail-oriented with a strong work ethic, consistently focused on achieving work goals and providing exceptional support to team members. Proactive in taking on additional shifts and responsibilities as needed.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Kroger Fulfillment
Groveland
08.2024 - 01.2026
- Delivered exceptional customer service to foster customer satisfaction and loyalty.
- Managed online orders by accurately picking and packing items for delivery.
- Collaborated with team members to achieve timely order fulfillment and enhance customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Adhered to safety protocols while handling food items during shopping processes.
- Assisted teammates with daily tasks during peak periods.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Recruited, hired, and trained new staff to strengthen team capabilities and support operational goals.
Assistant Teacher
We Are the Future Academy
Groveland
04.2016 - 04.2017
- Collaborated with classroom teacher to develop and implement lesson plans, aligning with curriculum goals.
- Supported lead teachers in classroom management and lesson preparation to enhance student engagement.
- Maintained a safe and welcoming classroom environment for all students.
- Streamlined organization of classroom materials and resources to facilitate effective teaching.
- Employed various technologies like computers and projectors to support lesson delivery.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Communicated regularly with parents regarding student progress and needs.
- Attended faculty meetings to discuss student and curriculum needs.
- Participated in professional development workshops related to teaching strategies.
Cashier
Save A Lot
Clermont
08.2014 - 11.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems, minimizing wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained accurate cash drawer throughout shifts, ensuring sufficient funds for customer transactions.
- Delivered exceptional customer service by actively listening to patrons and addressing their needs effectively.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Handled returns and exchanges following company policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Organized merchandise displays to enhance store appearance and accessibility.
- Collaborated with team members to manage peak shopping hours effectively.
- Monitored stock levels and reported items needing replenishment to management.
- Answered customer inquiries over the phone about store operations and product information.
Education
High School Diploma -
South Lake High School
Groveland, FL05-2024
Skills
- Customer service and support
- Order fulfillment
- Inventory management
- Customer relationship management
- Safety compliance
- Classroom management
- Multitasking and prioritization
- Attention to detail
- Organizational skills
- Communication skills
- Professionalism
- Bilingual proficiency
- Microsoft Office proficiency
Timeline
Personal Shopper
Kroger Fulfillment
08.2024 - 01.2026
Assistant Teacher
We Are the Future Academy
04.2016 - 04.2017
Cashier
Save A Lot
08.2014 - 11.2014
High School Diploma -
South Lake High School