Jessica Rodriguez
Conduent
Newcastle,DE
3
years of professional experience
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Work History
Member Service Representative
4 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Engagement Specialist
6 Months- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
Customer Care Representative
1 Year 8 Months- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Education
High School Diploma
Medical Assistant
Skills
Active listening
Critical thinking
Problem-solving
Time management
Empathy
Call center experience
Escalation handling
Timeline
Member Service Representative
Conduent
09.2024 - 01.2025Read More
Engagement Specialist
Wellbe
06.2024 - 12.2024Read More
Customer Care Representative
Nutrisystem
06.2022 - 02.2024Read More
Nueva Esperanza Charter School
High School Diploma
Read More
Kaplan Career Institute
Medical Assistant
Read More