Jessica Rojas
Las Vegas
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Culinary Health Center
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Administrative Assistant
XL Concrete Masonry
08.2023 - 08.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed new hire paperwork and documents.
- Completed accounting functions such as payroll and expense tracking.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Valley High School
Las Vegas, NV05-2023
Skills
- Customer service
- Bilingual
- Active listening
- Communication
- Multitasking
- Adaptability
- Empathy
- Data entry
- Microsoft
- Microsoft Teams
- Excel
- Five9
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Call Center Representative
Culinary Health Center
09.2024 - Current
Administrative Assistant
XL Concrete Masonry
08.2023 - 08.2024
High School Diploma -
Valley High School
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