Jessica Romero
Anaheim,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Driver
Amazon Flex
10.2017 - Current
- Delivering packages to customers
- Driving with precaution when entering station to pick up blocks.
Virtual Assistant
SNA Properties
02.2020 - 05.2021
- Professionally reply to emails and organize mail inbox
- Respond to customer service inquiries about their home offers
- Assisted in scheduling meetings, optimize time, and manage calendars.
Wellness Coordinator
The Residentialist
11.2017 - 11.2019
- Actively serve as the point of contact for new or recurring patient appointments for internal clinical teams
- Professionally answer incoming phone calls and schedule patient visits
- Monitor, coordinate and reschedule missed visits or canceled visits
- Contact patients to remind them of their upcoming appointments.
Email Support Representative/ Customer Service Agent
Push Innovation Live
09.2015 - 10.2017
- Provide email support to all customers inquiring about their accounts
- Answer inbound calls from customers that have open or closed accounts
- Provide guidance via email to new customers that are not well informed on how to start their trials
- Solve payment related problems to the customers.
Apartment Building Manager
Solomon Properties
02.2013 - 10.2015
- Assist in collecting rent money from 30 apartments across three buildings for the landlord
- Answer inbound tenant calls regarding maintenance
- Answer prospective tenant calls regarding lease contracts.
Auto Body Shop Secretary
Avalon Collision & Services
02.2014 - 05.2015
- Assisted in developing a more efficient way to enter estimates into the company computer system
- Transferred approximately 10 vehicles a day to Enterprise with precaution
- Assisted customers with their Insurance claims.
Loan Processor
Destel, LLC
06.2012 - 02.2013
- Processed approximately 15 loan applications a day
- Answered inbound calls from customers regarding loan payments and account information.
Customer Service/ Call Center
Naito Corporation
01.2010 - 05.2012
- Verified customers information and answered customers inquiries
- Properly directed inbound calls in phone queues to improve call flow
- Maintained up to date customer records all the time.
Education
Vocational Medical Assistant Training -
ICDC College
09.2009
High School Diploma -
Century High School
06.2005
Skills
- Fluent in English and Spanish
- Multi-task
- Adaptability
- Appointment Scheduling
- Daily Logging
- Positive and Professional
- Prioritization
- Quality Control
- High-Energy Attitude
- Complaint Resolution
Computer Programs
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Mitchell
- Proficient in WebCMS
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Virtual Assistant
SNA Properties
02.2020 - 05.2021
Wellness Coordinator
The Residentialist
11.2017 - 11.2019
Driver
Amazon Flex
10.2017 - Current
Email Support Representative/ Customer Service Agent
Push Innovation Live
09.2015 - 10.2017
Auto Body Shop Secretary
Avalon Collision & Services
02.2014 - 05.2015
Apartment Building Manager
Solomon Properties
02.2013 - 10.2015
Loan Processor
Destel, LLC
06.2012 - 02.2013
Customer Service/ Call Center
Naito Corporation
01.2010 - 05.2012
Vocational Medical Assistant Training -
ICDC College
High School Diploma -
Century High School