Yarina Orellana Andino
Land O' Lakes,FL
Summary
Dynamic and reliable professional with a proven track record at Amazon Flex, excelling in timely deliveries and enhancing customer satisfaction. Skilled in complaint resolution and data entry, I leverage strong time management and analytical thinking to exceed service expectations, fostering loyalty and a positive company reputation.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Amazon Flex
01.2023 - Current
- Ensured timely and accurate delivery of packages to designated locations.
- Utilized handheld devices for tracking deliveries and managing package inventory.
- Reported delivery issues promptly, collaborating with support teams for resolution.
- Maintained high customer service standards during interactions at delivery points.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Remote Customer Advisor
Conduent Call Center
09.2024 - 09.2025
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Documented customer interactions in internal database to maintain complete customer service history.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Responded proactively and positively to rapid change.
Education
GED -
SUNY Westchester EOC
Yonkers, NY05-2006
Skills
- Complaint resolution
- Attention to detail
- Computer skills
- Teamwork and collaboration
- Time management
- Reliability
- Phone etiquette
- Data entry
- Analytical thinking
- Adaptability
Timeline
Remote Customer Advisor
Conduent Call Center
09.2024 - 09.2025
Delivery Driver
Amazon Flex
01.2023 - Current
GED -
SUNY Westchester EOC