Jessica Romero
Santa Ana,CA
Summary
Experienced restaurant manager with a proven track record of leadership, team management and customer service excellence. Seeking to transition back into the veterinary field, I bring a strong work ethic, excellent communication skills, and a passion for animal welfare. Eager to apply my diverse skill set and dedication to providing compassionate care and support to both animals and their owners in a veterinary setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
1st Assistant Manager
Islands Fine Burgers and Drinks
04.2022 - Current
- Conducted health, safety, and sanitation process evaluations to identify and correct any violations.
- Assisted General Manager with monthly end of period inventory.
- Trained kitchen staff on proper cooking procedures.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Resolved guests complaints while maintaining positive customer environment.
- Managed front of house staff schedule and weekly liquor orders.
- Performed daily administrative tasks, such as ordering supplies, processing invoices, and completing daily paperwork.
- Assisted staff during busy periods to maintain service standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Manager in Training / Server
Islands Fine Burgers and Drinks
08.2021 - 04.2022
- Gained knowledge of company policies, protocols and processes.
- Completed front and back of house training as part of management training program
- Learned all areas of kitchen and trained properly on equipment usage, cooking procedures, preparing food following recipe book
- Learned opening/closing duties for restaurant, placed orders, and completed daily administrative work
Veterinary Technician
Creature Comforts Veterinary Hospital
11.2020 - 07.2021
- Gathered patients history, and created treatment plans for clients depending on needs.
- Educated clients over vaccines, flea/tick and heartworm preventatives.
- Performed nail trims, anal gland expressions, venipunctures, and IV catheter placements.
- Administered medications and vaccines as instructed by veterinarian.
- Monitored and provided treatments for hospitalized patients.
- Performed in house x-rays, bloodwork, ear cytology's, urinalysis, and SNAP 4Dx tests.
- Cleaned and disinfected exam areas, equipment, and kennels
- Prepared patients for surgical procedures.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
Certified Trainer / Server
Islands Fine Burgers & Drinks
10.2016 - 07.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted coworkers during rush hour period to ensure smooth flow and good service
- Assisted managers with monthly evaluations, and other tasks if needed.
Veterinary Technician
Santa Ana Veterinary Hospital
04.2019 - 07.2019
- Gathered patients history, and created treatment plans for clients depending on needs.
- Monitored patients pre and post op surgery
- Administered medications, vaccines, and treatments as instructed.
- Performed in house x-rays, bloodwork, ear cytology's, urinalysis, and SNAP 4Dx tests.
- Performed nail trims, venipunctures, catheter placements, and ear cleaning.
- Prepared patients for surgical procedures.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
Veterinary Assistant
Vet4HealthyPet
01.2019 - 04.2019
- Cleaned and disinfected exam areas, equipment, and kennels.
- Gathered patient's TPR and health history to present to veterinarian.
- Positioned patients for radiographs.
- Counted and labeled prescriptions with accuracy.
- Created treatment plans and estimates for procedures.
- Provided care for rescue animals.
Zoo Volunteer
Santa Ana Zoo
09.2017 - 12.2017
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
Student Lead
ISU Conversations Dining
08.2015 - 05.2016
- Supervised online ordering and assisted management
- Prepared food for service and managed inventory
Education
Associates of Science in Veterinary Technology -
Platt College
Anaheim, CA11.2018
Skills
- Bilingual in Spanish
- Veterinary Technician Experience
- Animal Handling
- Customer Service
- Multitasker
- Teamwork
- Management
- Organizational Skills
Certification
Veterinary Technician Certification, 11/01/18, Present
Timeline
1st Assistant Manager
Islands Fine Burgers and Drinks
04.2022 - Current
Manager in Training / Server
Islands Fine Burgers and Drinks
08.2021 - 04.2022
Veterinary Technician
Creature Comforts Veterinary Hospital
11.2020 - 07.2021
Veterinary Technician
Santa Ana Veterinary Hospital
04.2019 - 07.2019
Veterinary Assistant
Vet4HealthyPet
01.2019 - 04.2019
Zoo Volunteer
Santa Ana Zoo
09.2017 - 12.2017
Certified Trainer / Server
Islands Fine Burgers & Drinks
10.2016 - 07.2020
Student Lead
ISU Conversations Dining
08.2015 - 05.2016
Associates of Science in Veterinary Technology -
Platt College
Veterinary Technician Certification, 11/01/18, Present
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