Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Romero

Santa Ana,CA

Summary

Experienced restaurant manager with a proven track record of leadership, team management and customer service excellence. Seeking to transition back into the veterinary field, I bring a strong work ethic, excellent communication skills, and a passion for animal welfare. Eager to apply my diverse skill set and dedication to providing compassionate care and support to both animals and their owners in a veterinary setting.

Overview

9
9
years of professional experience
1
1
Certification

Work History

1st Assistant Manager

Islands Fine Burgers and Drinks
04.2022 - Current
  • Conducted health, safety, and sanitation process evaluations to identify and correct any violations.
  • Assisted General Manager with monthly end of period inventory.
  • Trained kitchen staff on proper cooking procedures.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Led and directed team members on effective methods, operations, and procedures.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed front of house staff schedule and weekly liquor orders.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices, and completing daily paperwork.
  • Assisted staff during busy periods to maintain service standards.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.

Manager in Training / Server

Islands Fine Burgers and Drinks
08.2021 - 04.2022
  • Gained knowledge of company policies, protocols and processes.
  • Completed front and back of house training as part of management training program
  • Learned all areas of kitchen and trained properly on equipment usage, cooking procedures, preparing food following recipe book
  • Learned opening/closing duties for restaurant, placed orders, and completed daily administrative work

Veterinary Technician

Creature Comforts Veterinary Hospital
11.2020 - 07.2021
  • Gathered patients history, and created treatment plans for clients depending on needs.
  • Educated clients over vaccines, flea/tick and heartworm preventatives.
  • Performed nail trims, anal gland expressions, venipunctures, and IV catheter placements.
  • Administered medications and vaccines as instructed by veterinarian.
  • Monitored and provided treatments for hospitalized patients.
  • Performed in house x-rays, bloodwork, ear cytology's, urinalysis, and SNAP 4Dx tests.
  • Cleaned and disinfected exam areas, equipment, and kennels
  • Prepared patients for surgical procedures.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.

Certified Trainer / Server

Islands Fine Burgers & Drinks
10.2016 - 07.2020
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted coworkers during rush hour period to ensure smooth flow and good service
  • Assisted managers with monthly evaluations, and other tasks if needed.

Veterinary Technician

Santa Ana Veterinary Hospital
04.2019 - 07.2019
  • Gathered patients history, and created treatment plans for clients depending on needs.
  • Monitored patients pre and post op surgery
  • Administered medications, vaccines, and treatments as instructed.
  • Performed in house x-rays, bloodwork, ear cytology's, urinalysis, and SNAP 4Dx tests.
  • Performed nail trims, venipunctures, catheter placements, and ear cleaning.
  • Prepared patients for surgical procedures.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.

Veterinary Assistant

Vet4HealthyPet
01.2019 - 04.2019
  • Cleaned and disinfected exam areas, equipment, and kennels.
  • Gathered patient's TPR and health history to present to veterinarian.
  • Positioned patients for radiographs.
  • Counted and labeled prescriptions with accuracy.
  • Created treatment plans and estimates for procedures.
  • Provided care for rescue animals.

Zoo Volunteer

Santa Ana Zoo
09.2017 - 12.2017
  • Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
  • Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.

Student Lead

ISU Conversations Dining
08.2015 - 05.2016
  • Supervised online ordering and assisted management
  • Prepared food for service and managed inventory

Education

Associates of Science in Veterinary Technology -

Platt College
Anaheim, CA
11.2018

Skills

  • Bilingual in Spanish
  • Veterinary Technician Experience
  • Animal Handling
  • Customer Service
  • Multitasker
  • Teamwork
  • Management
  • Organizational Skills

Certification

Veterinary Technician Certification, 11/01/18, Present

Timeline

1st Assistant Manager

Islands Fine Burgers and Drinks
04.2022 - Current

Manager in Training / Server

Islands Fine Burgers and Drinks
08.2021 - 04.2022

Veterinary Technician

Creature Comforts Veterinary Hospital
11.2020 - 07.2021

Veterinary Technician

Santa Ana Veterinary Hospital
04.2019 - 07.2019

Veterinary Assistant

Vet4HealthyPet
01.2019 - 04.2019

Zoo Volunteer

Santa Ana Zoo
09.2017 - 12.2017

Certified Trainer / Server

Islands Fine Burgers & Drinks
10.2016 - 07.2020

Student Lead

ISU Conversations Dining
08.2015 - 05.2016

Associates of Science in Veterinary Technology -

Platt College

Veterinary Technician Certification, 11/01/18, Present

Jessica Romero