Jessica Rosales
Fontana
Summary
Seeking a role to implement strategic initiatives for enhancing and growing administrative functions within an office setting. Dedicated to optimizing efficiency and productivity through effective coordination and support. Committed to fostering a collaborative work environment and delivering exceptional results. Aiming to contribute expertise in administration and assistance to drive organizational success.
Overview
14
14
years of professional experience
Work History
Warehouse Clerk
Geodis Logistics
Ontario, CA
08.2025 - Current
- Operated forklifts and pallet jacks to efficiently move materials within warehouse.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Assisted in training new employees on safety protocols and operational procedures.
- Conducted regular inspections of equipment to maintain optimal performance and safety standards.
- Streamlined order fulfillment process, reducing lead times and improving customer satisfaction.
- Collaborated with team members to enhance workflow efficiency and minimize errors.
- Implemented best practices for storage organization, maximizing space utilization in warehouse layout.
- Developed standard operating procedures for shipping and receiving processes, improving consistency across operations.
- Kept warehouse up to safety and health regulations at all times.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Checked packages and merchandise for damage and notified vendors.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Front Desk Receptionist/Recruiter
Venus Staffing Inc
San Bernardino CA
02.2025 - 07.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling, enhancing office efficiency and customer satisfaction.
- Maintained accurate records of guest inquiries and services provided for improved tracking.
- Trained new staff on front desk procedures and customer service protocols, fostering team development.
- Resolved customer complaints with professionalism, contributing to positive guest experiences and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Recruiter/front Desk Receptionist
Staffcorp Agency
Ontario, CA
04.2024 - 11.2024
- Develop relationships with managers to build awareness of their departments, hiring needs, and job specifications
- Write and post job descriptions on relevant platforms, especially social media
- Utilize knowledge of multiple recruiting sources and execute innovative strategies to find quality candidates and prospect for new business
- Screen resumes and CVs and manage job candidates throughout hiring process, from interview preparation to final-offer negotiation
- Maintain database of candidate records, including active and passive prospects, hired and fired employees, and other designations
- Provide coaching and guidance to junior-level recruiting staff
- Filing away files alphabetically
- Answering all phone calls and assisting all walk-ins
- Keeping the office clean and organized.
Student Administrator
Contractor State License School
Colton, CA
08.2023 - 02.2024
- First point of contact to all customers and students visiting and contacting the school
- Providing student satisfaction by providing high quality customer service
- Assisting students with applications, bonds, DBA's, Corporations, etc
- Maintaining knowledge of all products and services to better serve each student
- Maintaining students records through Customer Management System (CMS)
- Use CMS to track student progress and update student records
- Address student and counselor's concerns, questions, and or conflicts over the phone (inbound and outbound calls) or in person
- Provide day to day support to the sales staff at the school
- Answering high volume phone calls
- Daily walk-ins and appointments.
Returns Lead
NRI 3PL WAREHOUSE
Fontana, CA
01.2023 - 07.2023
- Oversee the training and cross-training of returns employees
- Lead and delegate a variety of returns tasks while working within SLA and vendor compliance
- Collaborate with the Returns Supervisor by planning labor requirements based on forecast and direction from the Client Services team
- Ensures all returns are processed in a timely manner and as per client requirements
- Input returns information into the system
- Client communication via email and reporting
- Quality control on returns and warranty claims
- Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
- Keeps work and storage areas in a safe, clean, and tidy condition at all times
- Other duties as assigned.
Senior Operations Supervisor
the gilbert company
Ontario, CA
05.2020 - 12.2022
- Onboard planning with managers and director to prepare for sale seasons.
- Performed daily meetings with supervisors to punctuate on meeting daily goals and achieving SLA.
- Documented monthly Gemba walks with department supervisors to recognize and eliminate waste.
- Responsible for reviewing and updating SOPS, 5s and red tag every quarter.
- Managed quality assurance team to ensure quality was being upheld to our standards amount picking and shipping department.
- Implemented new COVID-19 guidelines throughout facility to assure a safe work environment.
Lead Clerk
the gilbert company
Ontario, CA
07.2018 - 05.2020
- Ability to multitask and handle various clerical functions in a fast paced, high energy environment
- Communicates effectively with drivers and the operations team to manage incoming/outgoing trailers and organizing the daily workload
- Clerk for multiple departments (Inventory, DTC,Pick and Pack) to ensure operational goals are met
- Clerk for wholesale (case in case out)
- Recieved extensive training for Outbound Putaway/ Replens Driver and Picker
- Processes Replenishments and Putaways with a sense of urgency, safety, and accuracy
- Troubleshoot RF scanners for pickers and drivers floor production
- Created SOPS for new clerks that come in for vary departments.
- Interviewing and hiring new candidates for positions needed in warehouse.
Office Administrator/assistant
LM & Associates, Inc.
Fontana, CA
01.2012 - 04.2018
- Receptionist/Customer Service Representative
- Receive and distribute: messages, phone calls, voicemails, e-mails, fax
- Organize: Daily schedule, Weekly appointments, Incoming and Outgoing paperwork, Files
- Track outgoing certified mails/packets
- Office Clerk/Office Administrator
- Liaison between Client and tax professionals
- Organize: Notice/Audit correspondence (IRS/FTB/BOE)
- Attaching supporting documentation to open cases
- Office Assistant
- Data Entry
- Microsoft Excel: Basic
- Drake Software: Basic
- Other Responsibilities
- Create Office Forms
- Create customized spreadsheets.
- Handling multipul phone lines at once , busy office due to it being a tax office.
Education
High School Diploma -
AB Miller High School
FontanaSkills
- Provides in-depth analysis of, Terrific interpersonal & issues communication abilities, Quick response to all issues and, Good financial skills concerns, Performs opening and closing, Bilingual in English and Spanish duties, Knowledgeable in Microsoft Word, Dedicated to quality performance software, Makes difficult decisions when, Multitasker needed, Fast learner, Communication skills, Customer service, Computer literacy, Microsoft word, Microsoft excel, Documentation review, Leadership, Excellent customer service skills, Excellent problem-solving skills Excel, Powerpoint, Drake
- Warehouse organization
- Warehouse safety
- Team collaboration
- Order picking
- Prioritization
- Document management
- Scheduling and planning
- Self-motivated and independent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Clerk
Geodis Logistics
08.2025 - Current
Front Desk Receptionist/Recruiter
Venus Staffing Inc
02.2025 - 07.2025
Recruiter/front Desk Receptionist
Staffcorp Agency
04.2024 - 11.2024
Student Administrator
Contractor State License School
08.2023 - 02.2024
Returns Lead
NRI 3PL WAREHOUSE
01.2023 - 07.2023
Senior Operations Supervisor
the gilbert company
05.2020 - 12.2022
Lead Clerk
the gilbert company
07.2018 - 05.2020
Office Administrator/assistant
LM & Associates, Inc.
01.2012 - 04.2018
High School Diploma -
AB Miller High School