Jessica Rosario
Virtual Assistant
Bronx,NY
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 7 years of experience providing quality administrative support to clients.
Overview
8
8
years of professional experience
1
1
Language
Work History
Virtual Assistant
Medoosa, LLC
BRONX, United States
02.2016 - Current
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
GED -
State of Maryland
Annapolis, MD 06.1998 - 06.1998
Skills
Social media knowledge
Program files maintenance
Meeting arrangements
Office management
Scheduling
Filing and data archiving
Paperwork drafting
Customer relations and communications
Scheduling and calendar management
Administrative support
Customer and client relations
Multi-line phone proficiency
Timeline
Virtual Assistant
Medoosa, LLC
02.2016 - Current
GED -
State of Maryland
06.1998 - 06.1998