Jessica Rosenberger
Deer Park,TX
Summary
Seeking a career that acknowledges my work ethic and has advancement opportunities.
Results-oriented Assistant Manager with over 9 years of experience in customer service and hotel management, adept at enhancing guest satisfaction and operational efficiency. Excels in training and leading teams, optimizing inventory systems, and implementing innovative service strategies to bolster organizational success. Eager to leverage extensive hospitality skills to advance and thrive in a dynamic career environment.
Overview
11
11
years of professional experience
Work History
Host, Busser, Cashier, Baker
The Cheesecake Factory
06.2025 - 11.2025
Assistant Manager
Exxon
Pasadena, TX
02.2022 - 06.2025
- Oversaw store operations, enforcing compliance with company standards
- Managed cash register operations, ensuring security and accuracy
- Led inventory management, maintaining optimal product availability
- Orchestrated delivery intake and order fulfilment
- Trained and supervised a team of 3+ members, enhancing their skills
Night Auditor
Grand Gateway Hotel
Rapid City, SD
08.2019 - 07.2021
- Streamlined hotel's overnight operations and financial closures
- Boosted revenue by rectifying chargebacks and increasing guest satisfaction
- Introduced efficient digital tools for guest interactions
- Developed an effective audit checklist for enhancing reporting accuracy
- Proactively trained staff on night audit duties, fostering team readiness
Front Desk Agent
Lil Missouri Inn and Suites
New Town, ND
02.2018 - 02.2019
- Managed guest services and reservations, optimizing room allocations
- Executed error-free transactions, bolstering financial accuracy
- Resolved guest issues, elevating overall satisfaction
- Pioneered guest engagement strategies, enhancing return visits.
Front End Supervisor
UNITED QUALITY COOP
New Town, ND
10.2017 - 12.2018
- Orchestrated operations for 8+ team members
- Handled intricate financial transactions including diesel fuel payments and lottery sales
- Instituted safety and waste logging protocols
- Enhanced customer satisfaction by refining front-end operations
- Spearheaded customer relationship management
Head housekeeper/ laundry supervisor
Sunset Motel
New Town, ND
02.2017 - 09.2017
- Implemented sanitation protocols for motel rooms and apartments
- Streamlined linen restocking process
- Conducted quality checks for room cleanliness
- Facilitated training for new recruits
Opening Manager/ Liquor Store Clerk
Jason's Super Foods
New Town, ND
06.2016 - 05.2017
- Orchestrated customer interactions and cash handling
- Managed nightly deposits, set up tills, and scheduled staff breaks
- Trained new hires and supervised a team of 8+
Water Treatment Plant Operator
City of New Town
New Town, ND
10.2015 - 05.2016
- Managed daily water testing data using Microsoft Excel
- Ensured chemical balance in city water through regular testing
- Executed maintenance tasks with proficiency in troubleshooting and basic repairs
- Improved billing accuracy by collecting city-wide data via regular meter routes
- Enhanced radio signal readings by diagnosing and replacing MXU units
- Streamlined data entry and filing operations
Administrative Assistant
Jason's SuperValu
New Town, ND
01.2015 - 10.2015
- Leveraged Microsoft Word and Excel for pricing adjustments and signage updates
- Managed customer interactions regarding charge accounts
- Ensured accuracy in inventory and pricing by verifying shipment logs
- Rectified mislabeled taxable/nontaxable food items
Education
Some college - Nursing
University of South Dakota
12.2011
GED - undefined
Black Hills Forest HS
07.1997
Skills
- Pricing
- Management
- Data Collection
- Laundry
- Clerical
- Front Desk
- Cashiering
- Computer Skills
- Laboratory Procedures
- Laboratory
- Payroll
- Microsoft Office
- Microsoft Word
- Scheduling
- Microsoft Powerpoint
- Schematics
- Account Management
- 10 Key Calculator
- Customer Service
- Multi-line Phone Systems
- Guest Services
- Hotel
- Night Audit
- Administrative
- Cash Handling
- Typing
- Time management
- Basic math
- Mechanical knowledge
- Inventory Control
- Order Fulfillment
- Sanitation Standards
- Digital Tools
- Room Allocation
- Financial Closures
- Guest Interactions
Languages
English
Additional Information - Assessments
Proficient, Proficient, Proficient, Expert, Familiar, Proficient, Proficient, Highly Proficient, Expert
Timeline
Host, Busser, Cashier, Baker
The Cheesecake Factory
06.2025 - 11.2025
Assistant Manager
Exxon
02.2022 - 06.2025
Night Auditor
Grand Gateway Hotel
08.2019 - 07.2021
Front Desk Agent
Lil Missouri Inn and Suites
02.2018 - 02.2019
Front End Supervisor
UNITED QUALITY COOP
10.2017 - 12.2018
Head housekeeper/ laundry supervisor
Sunset Motel
02.2017 - 09.2017
Opening Manager/ Liquor Store Clerk
Jason's Super Foods
06.2016 - 05.2017
Water Treatment Plant Operator
City of New Town
10.2015 - 05.2016
Administrative Assistant
Jason's SuperValu
01.2015 - 10.2015
Some college - Nursing
University of South Dakota
GED - undefined
Black Hills Forest HS