Jessica Roy
Chanute,KS
Summary
Dedicated individual with the ability to handle confidential information and high stress situations with accuracy and professionalism. Regularly looks for ways to solve problems and improve processes. Effectively maintains positive relationships with coworkers, management, and the public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Officer II
Neosho County Communications
Erie, KS
06.2018 - Current
- Make decisions in emergency situations, ensuring the safety of the public and responders
- Train new employees and contribute to improving the training process
- Enter accurate records in NCIC with great attention to detail
- Ability to manage multiple tasks at once, specifically in high stress situations while remaining calm and composed
- Manage a high call volume with professionalism and efficiency
ER Registration Clerk
Neosho Memorial Regional Medical Center
Chanute, KS
02.2016 - 10.2021
- Adhered to all HIPAA guidelines when handling confidential patient information
- Maintained records of patient information and insurance details for billing purposes
- Demonstrated excellent customer service skills while interacting with patients in a professional and courteous manner
- Regularly checked the department's changes in patient files to ensure accuracy
Administrative Assistant
Travel To Go
San Diego, CA
03.2013 - 12.2016
- Assisted in the hiring process, training, and development of new employees
- Main operator for a multiline phone system
- Involved in customer service and satisfaction through both phone and online support requests
- Maintained ongoing spreadsheets and assisted graphic design and marketing teams with various projects
Education
High School Diploma -
Kearny High Educational Complex
San Diego, CA06-2012
Skills
- Microsoft Office
- Problem-solving
- Multitasking
- Customer service
Certification
- NCIC
- EMD (Emergency Medical Dispatch)
Timeline
Communications Officer II
Neosho County Communications
06.2018 - Current
ER Registration Clerk
Neosho Memorial Regional Medical Center
02.2016 - 10.2021
Administrative Assistant
Travel To Go
03.2013 - 12.2016
- NCIC
- EMD (Emergency Medical Dispatch)
High School Diploma -
Kearny High Educational Complex
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