Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICA ROYBAL

Summary

I am hard working, eager to learn. I like to stay very busy & organized. I have great customer service skills and I love to help others. I am reliable and punctual. I would love a chance to get more experience under my belt. I am great in working with other or alone. I can adjust very quickly. When it comes to the task at hand I like to stay focused on whatever it is I need to get done before moving on to the next task.

SKILLS

Active listening / Communications / Computer Skills / Customer Service / Interpersonal Skills / Leadership Skills / Management Skills / Problem solving / Time Management / Quick Learner / Eager to Learn / Highly-organized / Reliable

Overview

11
11
years of professional experience

Work History

District Administrative Assistant

Farmers Insurance District 25 - Jason C. Cassidy
01.2021 - 11.2023
  • Streamlined office procedures by implementing efficient administrative systems and processes.
  • Enhanced district-wide communication by coordinating meetings, conferences, and events for district staff, agents, and producers.
  • Improved workflow efficiency with expert management of scheduling, appointments, and calendar updates for district manager.
  • Ensured a well-organized work environment by maintaining office supplies inventory and managing equipment maintenance needs.
  • Assisted in recruitment efforts by posting job openings, screening applicants, and coordinating interviews for potential employees within the district.
  • Promoted a positive work atmosphere with exceptional interpersonal skills while engaging with colleagues, agents, or visitors at all levels of the organization.
  • Help with preparing weekly, monthly, and yearly reports for all 56 agents within our district..
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Handled all incoming and outgoing calls.

Server

Stoneface Tavern
08.2020 - 12.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server/Bartender

Billiards Palace
08.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Call Representative

Molina Healthcare Call Center
10.2018 - 05.2019
  • Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Developed rapport with customers through active listening skills, creating trust and loyalty in the brand.
  • Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
  • Participated in continuous training sessions to remain knowledgeable about industry trends, emerging technologies, and company policy updates.
  • Utilized CRM software to track customer interactions, enabling personalized and efficient service in future engagements.
  • Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Updated customer records in CRM to document interactions.


Dental Assistant

Lakind Dental Group
09.2012 - 02.2013
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.

Education

Doctor of Dental Medicine - Dental Assisting

Santa Fe Community College
Santa Fe, NM
05.2012

MANAGEMENT - Business Management

Central New Mexico Community College
Albuquerque, NM
04.2011

High School Diploma -

SER Career Academy
Santa Fe, NM
05.2008

Skills

  • Administrative Duties
  • Microsoft Office
  • Employee Communications
  • Greeting Visitors
  • Multi-Line Telephone Systems
  • Excellent Organizational Skills
  • Scheduling & Appointment Setting
  • Computers and Technology
  • Multitasking and Time Management
  • Document and File Management
  • Office Equipment Operation
  • Event & Meeting Organizing
  • Menu Memorization
  • Food Preparation and Safety
  • Quality Control
  • High-Volume Dining
  • Order Accuracy
  • Pos Operation
  • Hospitality Service Expertise
  • Banquet Coordination
  • Sales Techniques
  • Age Verification
  • Billing and Payment Processing
  • Table Monitoring and Turnover
  • Cocktail Knowledge
  • Conflict and Complaint Resolution
  • Adaptable and Flexible
  • Table Preparation
  • Warm and Friendly

Timeline

District Administrative Assistant

Farmers Insurance District 25 - Jason C. Cassidy
01.2021 - 11.2023

Server

Stoneface Tavern
08.2020 - 12.2020

Server/Bartender

Billiards Palace
08.2019 - 03.2020

Call Representative

Molina Healthcare Call Center
10.2018 - 05.2019

Dental Assistant

Lakind Dental Group
09.2012 - 02.2013

Doctor of Dental Medicine - Dental Assisting

Santa Fe Community College

MANAGEMENT - Business Management

Central New Mexico Community College

High School Diploma -

SER Career Academy

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JESSICA ROYBAL