Jessica Ruiz
Glendale
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Banner Physical Therapy
13055 WMcDowell
05.2025 - Current
- Coordinated patient scheduling to optimize appointment flow and minimize wait times.
- Managed insurance verification processes to ensure accurate patient billing and coverage eligibility.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Submit Authorization Requests for treatment.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Patient Service Representative
The Oregon Clinic
Portland, Oregon
11.2023 - 01.2025
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Inputted patient demographic data into electronic health record system.
- Operated telephone switchboards and systems to advance and complete connections.
- Updated customer accounts with new information from callers.
- Ensured compliance with all applicable federal regulations pertaining to telephone operations.
- Took messages from callers and accurately relayed details to intended staff.
- Transcribed message details to promptly relay to appropriate recipients.
Administrative Coordinator
Health Allies Counseling
Portland, Oregon
08.2022 - 10.2023
- Facilitate communication amongst staff, providers and management
- Effective multitasking in fast paced office
- Developed and maintained office systems to ensure efficient operations
- Communicate with a diverse population and establish trust
- Manage a variety of administrative tasks, including scheduling meetings, organizing office supplies, and maintaining records
- Answer and direct incoming phone calls and emails with clear communication
- Effectively connect clients with a provider that best fits their need
- Direct and coordinate client care
- Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system
Medical Receptionist/Referral Coordinator
Oregon Kidney and Hypertension Clinic
10.2021 - 08.2022
- Maintained accurate records of services provided during each visit or procedure.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Resolved conflicts between referring physicians and receiving providers.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Performed data entry related to referrals into electronic health record systems.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
- Answered questions and resolved concerns raised by both patients and specialists.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Medical Office Receptionist
Kihei-Wailea Medical Center
Kihei, Hawaii
10.2020 - 10.2021
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Handled confidential paperwork related to patient visits according to HIPAA regulations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Gathered patient records for provider.
- Checked patients in and out for appointments and collected co-payments.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Entered insurance, demographics and health history into patient database.
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
Business Development Representative for Sales and Service / Front Desk Administration Assistant
Gresham Toyota
06.2016 - 10.2019
- Developed and implemented sales and service strategies to increase sales and customer satisfaction
- Utilized CRM systems to manage customer relationships, track leads and maintain customer profiles
- Executed outbound sales calls to warm and cold leads to generate new business
- Assisted with customer service inquiries and resolving customer concerns in a timely manner
- Performed administrative tasks such as filing, data entry, and customer service related to front desk management
- Handled customer service inquiries from the front desk, ensuring customer satisfaction and a positive customer experience
- Maintained a strong customer service focus, responding to customer inquiries in a timely and professional manner
- Developed and maintained relationships with current and potential customers, providing excellent customer service
Education
High School Diploma -
Parkrose High School
Portland06.2007
Skills
- CRM Experience
- Medical terminology
- Insurance verification
- Conflict resolution
- Appointment scheduling
- Data entry
- Communication skills
- Referral management
- Detail-oriented administration
- Time management
- HIPAA compliance
- Workflow optimization
- Directing callers
- Queue management
- Patient check-in
- Medical coding
- Registration and admissions
- Intake assessment
- Meeting scheduling
- Email correspondence
- Multitasking and organization
- Customer service
Timeline
Patient Service Specialist
Banner Physical Therapy
05.2025 - Current
Patient Service Representative
The Oregon Clinic
11.2023 - 01.2025
Administrative Coordinator
Health Allies Counseling
08.2022 - 10.2023
Medical Receptionist/Referral Coordinator
Oregon Kidney and Hypertension Clinic
10.2021 - 08.2022
Medical Office Receptionist
Kihei-Wailea Medical Center
10.2020 - 10.2021
Business Development Representative for Sales and Service / Front Desk Administration Assistant
Gresham Toyota
06.2016 - 10.2019
High School Diploma -
Parkrose High School