Jessica Ruskowsky
Portage,IN
Summary
Results-driven Co-Store Manager with a proven track record of high productivity and efficient task completion. Specialize in operational management, team leadership, and customer service excellence. Excel at communication, problem-solving, and time management to drive store success and ensure seamless operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Co-Store Manager
Ollie's Bargain Outlet
Merrillville, IN
08.2024 - 12.2025
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and provided training on customer service standards.
- Resolved customer inquiries and handled issues to improve satisfaction levels.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Maintained a clean, organized store environment for optimal shopping experience.
- Performed daily opening and closing procedures according to company guidelines.
- Managed daily banking activities including deposits, withdrawals, transfers.
- Oversaw daily operations including opening and closing duties, scheduling shifts, assigning tasks to team members.
- Recruited qualified candidates for open positions within the store.
- Conducted weekly staff meetings to review sales goals, store promotions, and customer feedback.
- Trained new employees on proper cash handling techniques and customer service skills.
Assistant Store Manager
Gordmans/Stage Stores
Fort Wayne, IN
08.2017 - 12.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Trained new employees on company policies and procedures.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Key Carrier
Gordmans
Valparaiso, IN
05.2014 - 08.2017
- Opened and closed the store, ensuring security protocols and operational readiness
- Provided high level of customer service by addressing inquiries and resolving complaints, increasing customer satisfaction
- Assisted with receiving, displaying, pricing, and selling merchandise to support sales goals
- Managed cash drawers and daily deposits, ensuring accuracy and accountability
- Maintained store cleanliness, contributing to a positive shopping environment
Education
Associate's degree - Business Management
Ivy Tech Community College
Valparaiso, IN09-2026
High school diploma -
Manteno High School
Manteno, IL05-2009
Skills
- Customer service
- Communication skills
- Reliable
- Team building
- Visual merchandising
- Opening and closing procedures
- Team leadership and coaching
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Timeline
Co-Store Manager
Ollie's Bargain Outlet
08.2024 - 12.2025
Assistant Store Manager
Gordmans/Stage Stores
08.2017 - 12.2021
Key Carrier
Gordmans
05.2014 - 08.2017
Associate's degree - Business Management
Ivy Tech Community College
High school diploma -
Manteno High School