Jessica Salvo
Land O' Lakes
Summary
Proficient in researching and resolving members problems by utilizing strong problem-solving and communication skills. This has helped develop a In-depth experience assessing individual needs, up-selling and cross-selling solutions to better serve both the member and the company. I'm a Detail-oriented, multi-tasker that excels in high volume customer service environments. Having been a Military spouse for almost 20 years and a USAA member myself, instilling personal knowledge and expertise in military terminology and veterans benefits. It would be an honor to be able to give back to the service members, veteran and their families alike.
Thank you for time and consideration,
Jessica Salvo
Overview
7
7
years of professional experience
Work History
Deposit Services Representative
USAA Federal Savings Bank
01.2025 - Current
- Encouraging members to utilize additional services or products that meet their needs. Demonstrating understanding and compassion for members' concerns to build trust and rapport.
- Analyzing issues and determining effective solutions promptly, often requiring critical thinking.
- Adjusting to varying member needs, system changes, and unexpected challenges with ease.
- Accurately capturing and processing member information to prevent errors and ensure quality service.
- Simultaneously managing calls, system navigation, and data entry without compromising service quality.
- Ensuring member satisfaction while maintaining 100% banking compliance with KYC, AML regulations with a delicate balance that requires a strategic, customer-centric approach.
- handling a variety of duties related to processing and maintaining deposit accounts, including verifying transactions, resolving discrepancies, and providing member support.
- Identifying and escalating complex issues to appropriate personnel for resolution.
Navy Federal Credit Union
Credit Card Members Service Representative
05.2021 - 03.2022
- Accepted credit card payments and updated customer accounts with correct balance information.
- Handled customer service inquiries and processed requests for service or maintenance needs.
- Reviewed and monitored reports related to payments, new applications and re-issuance of cards.
- Provide member service via phone and other media while protecting and verifying callers reviewing account activity , information and alerts to provide the safest experience for the member's banking needs.
- Managed approximately 30 + incoming calls, emails and faxes per day from customers.
Visual Merchandiser
Navy Exchange
11.2018 - 12.2020
- Presented store update suggestions and layouts to management and stakeholders
- Monitored and replenished display inventory and restructured according to available stock
- Arranged consistent shelves, bins and racks at 5 locations by following established planograms
- Inspected merchandise for quality and arranged proper display location on floor
- Developed merchandising strategy to efficiently move overstock
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Updated floor design for 5 Navy exchange store locations
- Created 130+ visual marketing and styled window displays.
Education
High School Diploma -
Land O' Lakes High School
06.2005
Skills
- Effective conflict resolution
- Fraud risk assessment
- Strong interpersonal skills
- Adaptable to change
- Adept at prioritizing tasks simultaneously
- Achievement-focused
- Empathetic communicator
- Team-oriented
- self motivated
Timeline
Deposit Services Representative
USAA Federal Savings Bank
01.2025 - Current
Navy Federal Credit Union
Credit Card Members Service Representative
05.2021 - 03.2022
Visual Merchandiser
Navy Exchange
11.2018 - 12.2020
High School Diploma -
Land O' Lakes High School
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