Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessAnalyst
JESSICA SAMFORD

JESSICA SAMFORD

Brentwood,CA

Summary

Altruistic-minded multipotentialite with 20+ years of experience. Excels at maximizing cohesiveness, enthusiasm, and focus within a team. Passionate about efficiency and producing the greatest possible outcome and output of a project, goal, or initiative. Natural analyzer of interpersonal and organizational needs. Stellar researcher and writer in a multitude of areas.

Overview

18
18
years of professional experience

Work History

FOH Service Team Member

The Gotham Club
San Francisco
01.2018 - Current
  • Fluid and crystallized intelligence in craft bartending, cocktail, and fine dining specialties at exclusive and upscale club
  • Exceeded member’s expectations by providing personalized attention based on their preferences and particulars with the menu and styles of service
  • Strategically timed interactions with members and their guests to confirm satisfaction, to assess the progression of service, to process new orders or requests, and to resolve any points of service that may not have run smoothly
  • Increased business profits and improved participants’ satisfaction through compiled feedback and observations, resulting in improved functionality of the establishment

Craft Bartender

MetWest Terra, Toll House Hotel & Hotel Abri
Los Gatos & San Francisco
01.2015 - 01.2019

Bartender

W XYZ Bar & Lounge, Aloft Hotel
Cupertino
01.2013 - 01.2015

Executive Assistant, ISO Lead Internal Auditor

Intematix Corporation
Fremont
01.2006 - 01.2013
  • Coordinated with all teams within the company to collaborate on corrective action for audit findings; as well as in an effort to administer the daily agendas, travel, expense reports, and overall requisites of the Executives
  • Represented the Executives as the initial point of contact for the Board members, and the QMS to external auditors; set the environment and ensured the accuracy of apparatus for board meetings and external audits
  • Reduced process inconsistencies, strategically designed trainings and effectively trained incoming staff on corporate culture and practices which influenced job satisfaction and retention, as well as the productivity and wellbeing of personnel
  • Conceptualized and created new protocols, procedures, policies, and cultural practices that helped form the personality of the company in its early stages of startup
  • Established and maintained QMS, documents and records through origin, review, approval, distribution, availability, security, and revision; as well as status reports of document management, special build requests, corrective/preventive action, customer claims, audits, intellectual property, and training
  • Facilitated internal ISO9001 audits; analyzed procedures and policies as written and as practiced to investigate the efficacy of the systems and protocols in place in preparation for external audits to maintain certification, resulting in improved processes

Education

BA - Philosophy

San Francisco State University

Skills

  • Problem-solving in High-volume Environment
  • Time, Office, & Guest Relations Management
  • Strong Interpersonal & Hospitality Expertise
  • Advanced Clerical Knowledge
  • Effective Communication
  • Adaptable & flexible

Timeline

FOH Service Team Member

The Gotham Club
01.2018 - Current

Craft Bartender

MetWest Terra, Toll House Hotel & Hotel Abri
01.2015 - 01.2019

Bartender

W XYZ Bar & Lounge, Aloft Hotel
01.2013 - 01.2015

Executive Assistant, ISO Lead Internal Auditor

Intematix Corporation
01.2006 - 01.2013

BA - Philosophy

San Francisco State University

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JESSICA SAMFORD