Jessica Sanchez
Orlando
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk
Rothman Orthopaedics
10.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
Manager
Park Slope Dental Aesthetics - Brooklyn Nets
03.2023 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed over 30 calls per day
- Verify insurance
Administrative Assistant
Hudson Street Dental
05.2021 - 12.2022
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Executed record filing system to improve document organization and management
- Developed strategies to streamline and improve office procedures
Education
Associate of Science - Social Sciences
SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NY05.2017
Skills
- ECW Software
- Payment Processing
- Insurance registration
- Program Leadership
- Office Administration
- Scheduling
References
Brooklyn Nets Dentist:
Eric Steinbach (718)-230-0800
Timeline
Front Desk
Rothman Orthopaedics
10.2023 - Current
Manager
Park Slope Dental Aesthetics - Brooklyn Nets
03.2023 - 05.2023
Administrative Assistant
Hudson Street Dental
05.2021 - 12.2022
Associate of Science - Social Sciences
SUNY College of Agriculture And Technology At Cobleskill
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