Jessica Sanchez
Tucson ,AZ
Summary
Resourceful and detail-driven administrative professional with proven experience in benefits administration, data management, and compliance oversight. Trusted to assume high-level responsibilities, including key functions of an assistant executive director, demonstrating leadership, initiative, and discretion. Known for streamlining operations, ensuring accuracy, and supporting organizational goals with integrity and professionalism. Ready to bring strong organizational and communication skills to a dynamic team environment.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Southern AZ NECA
12.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Manage Drug free Workplace Program
Event Specialist
Arizona Party Rental
05.2022 - 12.2023
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Accurately calculated and processed expenses during and after events.
- Invoicing
Client Support Specialist
Housing & Community Development
06.2021 - 04.2022
- Optimized resource allocation by accurately calculating rent adjustments based on family income changes.
- Enhanced tenant satisfaction by efficiently processing Section 8 applications and addressing concerns promptly.
- Provided comprehensive support services to tenants, including referrals to social service agencies when needed.
- Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
Customer Service Representative
Citi Bank
07.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pueblo High School
Tucson, AZSkills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Customer service
- Advanced MS office suite
- Invoice processing
- Phone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
Southern AZ NECA
12.2023 - Current
Event Specialist
Arizona Party Rental
05.2022 - 12.2023
Client Support Specialist
Housing & Community Development
06.2021 - 04.2022
Customer Service Representative
Citi Bank
07.2020 - 03.2021
High School Diploma -
Pueblo High School
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