Jessica Sanchez
Lomita,CA
Summary
Results-driven professional with a focus on multitasking and organization in the BDC environment. Expertise in report writing, scheduling, and inventory management supports continuous process improvements and operational effectiveness.
Overview
9
9
years of professional experience
Work History
BDC Coordinator
Harbor Automotive Group
Long Beach, CA
12.2024 - Current
- Managed calendar updates and appointment confirmations to enhance operational efficiency.
- Maintained organized filing systems for documents and records, improving accessibility and retrieval efficiency.
- Implemented office supply inventory management system, reducing costs through better tracking practices.
- Supported event planning efforts by coordinating logistics for meetings and corporate functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention.
- Monitored lobby area for cleanliness and organization, contributing to overall ambiance.
- Coordinated appointment scheduling and maintained accurate calendar management for staff.
BDC Administrator
Long Beach Bmw
Long Beach, Ca
09.2017 - 12.2024
- Coordinated appointments and follow-ups, optimizing scheduling efficiency for service department.
- Trained new staff on procedures and systems, fostering a knowledgeable workforce within the BDC team.
- Managed effective communication between sales team and customers, enhancing customer satisfaction.
- Oversaw inventory management, ensuring availability of essential supplies while minimizing costs.
- Maintained accurate records of warranty transactions using specialized software systems.
- Analyzed warranty data to identify trends and recommend process improvements.
- Monitored factory recalls and announcements to stay on top of changes.
Education
Associate of Arts - Administration of Justice
Glendale Community College
Glendale, CAHigh School Diploma -
John Marshall High
Los Angeles, CA06.2007
Skills
- Multitasking and organization
- Customer service
- Data entry
- Scheduling and calendar management
- Report writing
- Business development
Timeline
BDC Coordinator
Harbor Automotive Group
12.2024 - Current
BDC Administrator
Long Beach Bmw
09.2017 - 12.2024
Associate of Arts - Administration of Justice
Glendale Community College
High School Diploma -
John Marshall High