Jessica Santos

Company Overview:

Clear Global Solutions is contracted by the General Services Administration (GSA) to provide administrative and technical support to GSA Rocky Mountain Region 8

• Maintain supply quantities for 300 plus employees by keeping detailed information daily through Excel generated spreadsheet
• Anticipate and provide weekly updates to supervisor on quantities of all supplies that will need to be ordered to maintain availability for growing employee base, while considering larger onsite functions that would require additional items above and beyond daily use
• Maintain all central supply stations daily to ensure properly stocked for employee needs
• Identify additional items that could be incorporated to increase office productivity
• Also, assist in highlighting supplies that are no longer relevant to eliminate unnecessary purchases to help with budget awareness
• Track mileage on all government vehicles by updating on a monthly basis working in the Fleet Drive Thru management system
• Responsible for coordinating all preventative maintenance and repairs needed as well as documenting any vehicle damage that occurs
• Ensure that all vehicles are fueled and cleaned/detailed on a regular basis
• Responsible for maintenance of 30 plus conference and huddle rooms, all of which are used on a daily basis
• Perform room setups for as many as 200 people based on specific requests and needs
• Assist in any last-minute requests for needs/changes/additions to meetings or training
• Aid with audio/visual setup for meetings and training
• Complete and close out work orders in computerized maintenance management system (CMMS)
• Track monthly print counts, working with supervisor to update Region 8 Xerox spreadsheet
• Responsible for daily maintenance of all Xerox machines which includes replacing toner cartridges and other supplies in machines as needed
• Identify and fix minor issues to machines to ensure proper function of all equipment
• Direct point of contact with Xerox to schedule service technicians for onsite repairs
• Keep accurate inventory of supplies and work with supervisor to ensure correct quantities of supplies are ordered and available on site
• Perform small furniture installations and reconfigures in Building 41 and GSA field offices
• Work directly alongside the supervisor to evaluate whether furniture requests/changes are considered to be reasonable requests, and necessary for individual/team job functions, or an individual's need based on medical/ergonomic requirements
• Point of contact with companies currently under contract to provide new furniture installations or reconfigures involving new product to be integrated with existing

Company Overview: Miracorp is contracted by the General Services Administration (GSA) to provide administrative and technical support to GSA Rocky Mountain Region 8

• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Volunteered to help with special projects of varying degrees of complexity.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Established and maintained the front desk of building 41
• Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes
• Managed payroll for over 100 employees
• Plan and organize travel itineraries, including booking flights, accommodations, and transportation for over 100 employees
• Answer and direct all incoming calls to the proper department
• Enter all incoming work orders into the Maximo system and send them to the proper department
• Manage the conference rooms in Bookit for building 41, building 25 and building 20
• Schedule reservations for all GSA government vehicles
• Liaise with vendors and clients, providing excellent customer service
• Maintain office supplies and manage inventory

• Supervise Westminster post office under the postmaster
• Supervise carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work
• Supervise over 100 people including carriers, clerks, and custodians
• Supervise the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensure that proper procedures are followed related to receipt, recording, and delivery of accountable mail
• Supervise window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities
• Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on changes in mail volume and human resource availability
• Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations
• Conduct and oversee mail counts and inspections; analyze factors such as office practices, safety conditions, route layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and other efficiency improvements
• Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; investigate vehicle accidents
• Supervise a medium-size group of craft employees; provides on-the-job training; ensures complete training in current operating and safety procedures; assesses employee performance and provides guidance and direction to employees regarding work performance; makes recommendations for performance improvement; and ensures development of employees in the work unit
• Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision making at the lowest possible level
• Have frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries
• Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier transportation costs, accident and injury occurrences and costs, and personnel time and attendance

• Manage Park Hill post office
• Manage the day-to-day of the company's mail function
• Manage over 50 people, including supervisor, carriers, clerks, and custodians
• Manage the processes of incoming, outgoing, and special mail services
• Provides for timely and accurate distribution of inter-office mail and messenger/delivery services
• Ensures that the area is adequately staffed on a daily basis and that all personnel are properly trained
• Oversees the implementation of policies that relate to the mail function
• Formulates and implements new procedures to increase efficiency in distribution and processes
• Keep informed on changes in the U.S
• Postal Service rules, regulations, and rates; investigates alternative commercial delivery services to ensure promptness and cost effectiveness
• Keep informed on new equipment developments through trade publications and meetings with outside vendors
• Manage of a customarily recognized department or subdivision, including the supervision of three or more full-time equivalent employees every week
• Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project
• Interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary
• Hire, fire, or promote assigned employees or make recommendations that are given particular weight

• Supervise Downtown Post Office
• Supervise carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work
• Supervise over 60 people including carriers, clerks, and custodians
• Supervise the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensure that proper procedures are followed related to receipt, recording, and delivery of accountable mail
• Supervise window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities
• Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on changes in mail volume and human resource availability
• Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations
• Conduct and oversee mail counts and inspections; analyze factors such as office practices, safety conditions, route layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and other efficiency improvements
• Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; investigate vehicle accidents
• Supervise a medium-size group of craft employees; provides on-the-job training; ensures complete training in current operating and safety procedures; assesses employee performance and provides guidance and direction to employees regarding work performance; makes recommendations for performance improvement; and ensures development of employees in the work unit
• Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision making at the lowest possible level
• Have frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries
• Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier transportation costs, accident and injury occurrences and costs, and personnel time and attendance

• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Picked up outgoing mail from letter boxes and in person from customers.
• Delivered packages and mail to business and people in local area.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Retrieved outgoing mail from mailboxes.
• Placed packages and letters in mailboxes.
• Maintained accurate records of attempted and missed deliveries as required by post office.