Jessica Scaglione

Expert problem solver able to quickly identify challenges and produce effective solutions. Adept in facilitating instructor-led and virtual training in both classroom and web-based settings. Extensive knowledge of training trends, developments and best practices. Proficient in Microsoft applications, including Word, Excel, Outlook and Microsoft Project.

Demonstrates a passion for teaching staff necessary skills for meeting/exceeding client expectations Creates a positive work environment developing team leaders and maximizing staff retention. Experience working through all phases of the Analysis, Design, Development, Implementation and Evaluation (ADDIE) model with expertise in E-Learning and content development. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.