Jessica Schade
Emporia,KS
Summary
Dynamic professional with over 20 years of experience in customer care and sales. Adept at guiding clients through product selection and resolving issues effectively. Committed to driving service sales and improving customer satisfaction.
Overview
27
27
years of professional experience
Work History
Customer Care and Sales Advisor II
Sparklight
Emporia, KS
02.2003 - Current
- Guided customers in selecting optimal services based on individual needs.
- Resolved customer issues through active listening and effective problem-solving techniques.
- Resolved customer complaints in a timely manner.
- Answered requests and concerns with friendly and knowledgeable service.
- Educated clients on new technologies and service upgrades, improving their understanding and satisfaction.
- Delivered comprehensive knowledge of Sparklight's products and services to assist clients.
- Developed and implemented customized sales techniques, successfully enhancing service sales and upselling to new and existing clients.
- Cultivated and maintained relationships with new and existing clients, contributing to increased sales revenue.
- Cultivated strong relationships with customers to foster loyalty. to increase sales.
Customer Service Representative
Time Warner Cable
Emporia, Kansas
01.2000 - 04.2002
- Assisted customers with billing inquiries and service-related issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers through product selection and ordering processes, addressing billing, returns, exchanges, and technical support needs.
- Educated customers on product features and service upgrades.
- Resolved technical issues using troubleshooting procedures and tools.
- Processed service orders and maintained accurate customer records.
- Managed escalated complaints, ensuring resolution with professionalism and empathy.
- Delivered timely resolutions to customer complaints, enhancing overall customer satisfaction.
Education
High School Diploma -
Emporia High
Emporia, KS05-1999
Skills
- Customer relationship management
- Sales strategies
- Product knowledge
- Sales forecasting
- Service upgrades
- Technical troubleshooting
- Complaint resolution
Timeline
Customer Care and Sales Advisor II
Sparklight
02.2003 - Current
Customer Service Representative
Time Warner Cable
01.2000 - 04.2002
High School Diploma -
Emporia High