Jessica Schech
Abita Springs,LA
Summary
Telephone Operator offering 7 years in exceeding customer expectations via professional phone interactions. Best-in-class at seamlessly operating phones to address customers quickly, transfer calls accurately, and minimize hold times. A customer-focused listener skilled at resolving issues and explaining company information with courtesy.
A hardworking employee with Insurance, customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Eligibility Specialist
Maximus
Abita Springs, Louisiana
02.2023 - Current
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Analyzed financial information provided by applicants to verify income levels.
- Processed client applications in accordance with established guidelines.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
Insurance Specialist
Maximus Federal Services
Bogalusa, Louisiana
11.2022 - 02.2023
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Maintained a professional demeanor while handling customer calls.
- Updated customer accounts with new information from callers.
Phone Operator
Doctor's Exchange
Covington, Louisiana
11.2013 - 07.2020
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling patient calls.
- Performed data entry of patient contact information into computer database systems.
- Demonstrated excellent problem-solving skills when resolving complex patient requests or inquiries.
- Reviewed existing information for accuracy and made necessary corrections.
- Trained newly hired top talent to fill key positions and maximize productivity.
Manager
Moes Southwestern Grill
Covington, Louisiana
07.2004 - 11.2006
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided exceptional customer service to ensure customer satisfaction.
Education
GED -
Covington High School
Covington, LA05-2004
Medical Assistant -
Delta College
Covington, LA11-2013
Bachelor of Science - Social Services
University of Phoenix
Tempe, AZSkills
- Critical Thinking Skills
- Call Center Operations
- New Hire Training
- Workforce Management
- Focused on customer satisfaction
- Problem-Solving
- Cash Handling
- Skilled multi-tasker
- Employee Scheduling
- Medicaid knowledge
- Eligibility Determination
- Effective Communication
- Telephone Etiquette
- Accurate data entry
- Teamwork and Collaboration
References
References available upon request.
Timeline
Eligibility Specialist
Maximus
02.2023 - Current
Insurance Specialist
Maximus Federal Services
11.2022 - 02.2023
Phone Operator
Doctor's Exchange
11.2013 - 07.2020
Manager
Moes Southwestern Grill
07.2004 - 11.2006
GED -
Covington High School
Medical Assistant -
Delta College
Bachelor of Science - Social Services
University of Phoenix