Jessica Schmidt
St Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Sales and Customer Experience Executive Manager
Macy’s
St Louis, MO
10.2022 - Current
- HR tasks including all onboarding, disciplinary cases, mediation, schedules, vacation approval, and requests for my team.
- Conducted regular performance evaluations of my team.
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Managed escalated customer issues, identifying customers needs, resolving conflicts in a timely manner.
Visual Merchandising Manager
Macy’s
St Louis, Missouri
05.2021 - 10.2022
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Backstage Captain
Macy’s
St Louis, Missouri
11.2020 - 02.2021
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed daily operations, ensuring efficient workflow and productivity.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Onboarding new staff members, providing guidance on department policies and procedures.
Ladies Department and Boutique Manager
Stein Mart
St Louis, Missouri
06.2018 - 10.2020
- Collaborated with other departments to promote cross-selling and credit opportunities.
- Managed the daily operations of the ladies department, including sales, customer service, and staff training.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized special events, fashion shows and promotional activities.
Fulfillment Associate
Importapart
St Louis, Missouri
03.2014 - 05.2018
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Monitored stock levels and replenished as needed.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
Education
Practical Nursing
St. Louis College of Health Careers
Fenton, MOSkills
- Training and onboarding
- Team recruiting and hiring
- Adaptability and flexibility
- Team coaching and development
- Customer feedback management
- Goal setting
- Strong Multitasking Abilities
- Creative thinking
- Strategic planning
Timeline
Sales and Customer Experience Executive Manager
Macy’s
10.2022 - Current
Visual Merchandising Manager
Macy’s
05.2021 - 10.2022
Backstage Captain
Macy’s
11.2020 - 02.2021
Ladies Department and Boutique Manager
Stein Mart
06.2018 - 10.2020
Fulfillment Associate
Importapart
03.2014 - 05.2018
Practical Nursing
St. Louis College of Health Careers