Jessica Schober
Norfolk,NY
Summary
Dynamic front-end lead with a proven track record at BJ's Wholesale, enhancing member engagement and team productivity. Excelled in customer service and significantly improved transaction accuracy and client communication. Fostered a positive work environment, driving team development and operational excellence.
Overview
17
17
years of professional experience
Work History
Front End Lead
BJ's Wholesale
06.2023 - Current
- Supervises the front line in absence of Front End Manager
- Coaches, teaches, and develops all frontline team members to ensure excellent member service
- Drives member engagement, speed, and productivity on front end
- Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations
Cashier
Hometown Market & Deli
12.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Clerk
Webster's Food Service
07.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Overseen store and Employees
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Perry's Market
10.2017 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Preschool Classroom Aide
Building Blocks Daycare
07.2010 - 07.2011
- Interaction with children
- Provide safe and healthy environment
- Maintained cleanliness of the classroom space by regularly sanitizing toys, organizing supplies, and tidying up after activities were completed.
- Supported lead teacher in developing lesson plans, focusing on individualized learning for each child.
- Managed student behavior effectively, implementing consistent rules and expectations to maintain a structured learning environment.
Cashier, Scan Coordinator
P&C Foods
06.2007 - 05.2010
- Customer service
- Waiting on customers efficiently
- Pricing products throughout the store efficiently
Education
No Degree - Chemical Dependency Counselor
North Country Community Collegee
Malone, NYHigh School Diploma -
Potsdam High School
Potsdam06-2007
Timeline
Front End Lead
BJ's Wholesale
06.2023 - Current
Cashier
Hometown Market & Deli
12.2021 - 06.2022
Cashier/Clerk
Webster's Food Service
07.2019 - 07.2020
Assistant Manager
Perry's Market
10.2017 - 04.2019
Preschool Classroom Aide
Building Blocks Daycare
07.2010 - 07.2011
Cashier, Scan Coordinator
P&C Foods
06.2007 - 05.2010
No Degree - Chemical Dependency Counselor
North Country Community Collegee
High School Diploma -
Potsdam High School