Jessica Schroeder
Janesville,WI
Summary
To work in a fast paced environment and be able to use my skills to help enhance the company. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
12
12
years of professional experience
Work History
ITSC Services Senior
State Of Wisconsin Dept Of Workforce Development
12.2023 - Current
- Optimized storage infrastructure by consolidating resources and utilizing virtualization technologies.
- Ensured compliance with industry regulations by enforcing strict access controls and data retention policies.
- Maintained high levels of service availability through comprehensive monitoring and proactive maintenance.
- Streamlined workflows within the organization by integrating cloud-based storage solutions into existing infrastructure.
- Developed technical documentation, including policies, procedures, and best practices for storage management.
- Troubleshot complex issues related to storage systems, identifying root causes, and implementing corrective actions in a timely manner.
- Provided ongoing training to IT staff members on best practices for managing enterprise-level storage environments.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Public Safety IT Support Specialist
City of Janesville
03.2019 - 12.2023
- Maintain all IT hardware in first responder vehicles
- Administrator of the new ALPR system on 2 squad cars
- Administrator of the police departments traffic citation software
- Administrator of the City of Janesville cell phone and router plans
- Order new cell phones, hotspots, and routers for the City of Janesville employees
- Work with the City's MDM and SCCM systems
- Keep the Active Directory current with Security Groups, Users and Computers
- Assist with the administration of Office365 accounts
- Follow security procedures for group policy management
- Work on keeping 98% overall help desk rating
- Research and figure out answers to issues that arise
- Create and distribute new employee hardware including cell phones, laptops, desktops, iPods
- Work with public safety employees to maintain, repair or replace their hardware
- Help Police Department staff with viewing surveillance videos from local businesses and citizens
- Work with our County IT Department with software updates and changes that affect City employees
- Maintain Software that contains confidential information
- Help maintain the Police Departments Gun and training facilities
- Help other City IT staff with issues and problems that they need assistance with
- Provide guidance to departments when looking at new hardware or software for their specific departmental use.
IT Client System Specialist
Hufcor, Inc
06.2017 - 02.2019
- Add new employees to AD placing them in OU's, security groups, updating passwords
- Follow security procedures for group policy management
- Work on keeping 98% overall help desk rating
- Research and figure out answers to issues that arise
- Create and distribute new employee hardware including cell phones and laptops
- Work with the factory employees to maintain, repair or replace their hardware
- Working closely with the IT staff to keep up with best practices and security practices and procedures
- Answer help desk phone calls including logging, working on, and closing tickets thru the online based ticketing software
- Troubleshoot issues regarding the ticketing system
- Help end users understand their computer and the software they use.
IT Desktop Support Specialist
Fabick Cat
12.2014 - 06.2016
- Add new employees to AD placing them in OU's, security groups, updating passwords
- Follow security procedures for group policy management
- Work on keeping 98% overall help desk rating
- Create new users email accounts on exchange server
- Create new users accounts with Caterpillar
- Setting up end user cell phones
- IPhones used across multiple carriers
- Acting System Administrator for our OnBase system
- Acting Administrator for network printers
- Upgrade iPhones as needed for current employees
- Research and figure out answers to issues that arise
- Imagining computers for disbursement to the outlaying facilities
- Working closely with the IT staff to keep up with best practices and security practices and procedures
- Answer help desk phone calls including logging, working on and closing tickets thru the online based ticketing software
- Install computer hardware for end users
- Troubleshoot issues in regards to the ticketing system
- Help end users understand their computer and the software they use.
Payroll and Benefits Specialist
State of Wisconsin, Dept. of Workforce Development
08.2012 - 01.2014
- Entered and deleted employees in our database on a bi-weekly basis
- Created new employee packets of employee benefits information
- Lead the New employee benefits meetings once a week via telecommunications
- Handled the departments workers compensation claims
- Closely worked with co-workers in solving pay issues
- Answered daily questions via phone, email and walk in at the office.
Education
Associates in Applied Science - IT-System Administration
Madison College
Madison, WI12.2016
Technical Diploma - IT-Fundamentals Network Security
Madison College
Madison12.2015
Associates in Applied Science - IT- Network Security
Madison College
Madison12.2015
Skills
- Software Installation
- System Configuration
- Helpdesk call support
- Hardware maintenance
- Ticketing system proficiency
- Mobile Device Management
- Remote Support Capabilities
- Configuration Management
- Technical Troubleshooting
- Technical Support
- Ticket management
- User Support
- Application installations
- Technical issues analysis
- User credential management
Timeline
ITSC Services Senior
State Of Wisconsin Dept Of Workforce Development
12.2023 - Current
Public Safety IT Support Specialist
City of Janesville
03.2019 - 12.2023
IT Client System Specialist
Hufcor, Inc
06.2017 - 02.2019
IT Desktop Support Specialist
Fabick Cat
12.2014 - 06.2016
Payroll and Benefits Specialist
State of Wisconsin, Dept. of Workforce Development
08.2012 - 01.2014
Associates in Applied Science - IT-System Administration
Madison College
Technical Diploma - IT-Fundamentals Network Security
Madison College
Associates in Applied Science - IT- Network Security
Madison College
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