Jessica Schuster
Alpena,MI
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Applebee's Grill + Bar
Alpena, MI
09.2014 - 10.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
Receptionist
Northern Eye Optical
Alpena, MI
10.2023 - 09.2024
- Scheduled and confirmed appointments and meetings for management team.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Perform data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Waite High School
Toledo, OH06-2004
Some College (No Degree) -
Owens Community College
Perrysburg, OHSkills
- Time management
- Telephone skills
- Data inputting
- Organization skills
- Customer/Client relations
- Order delivery practices
- Team member support
- Point of sale (POS) system operations
- Professional appearance
- Menu memorization
- Multitasking and organization
- Food safety
- Effective customer upselling
- Guest engagement
- Food sales and promotion
- Safe food handling
- Dish preparation
- Customer service
- Positive and professional
- Beverage preparation
Timeline
Receptionist
Northern Eye Optical
10.2023 - 09.2024
Server
Applebee's Grill + Bar
09.2014 - 10.2024
High School Diploma -
Waite High School
Some College (No Degree) -
Owens Community College