Jessica Schwab
Manalapan,NJ
Summary
Assistant Store Manager with proven expertise at QuickChek in enhancing customer experience and team performance. Skilled in problem-solving and staff scheduling, I successfully implemented efficient operations and strategic merchandising, resulting in increased sales and improved customer satisfaction. Proficient at building relationships with both customers and vendors to drive business success.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
QuickChek
01.2021 - Current
- Supervised daily store operations ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Developed and maintained effective relationships with vendors to ensure timely product availability.
- Implemented employee scheduling systems, improving coverage during peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Cashier
Michaels Arts and Crafts
10.2017 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in product selection and provided recommendations based on needs.
- Maintained organized and visually appealing merchandise displays throughout the store.
- Trained new cashiers on best practices for customer service and register operations.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Fashion Merchandising And Design
Brookdale Community College
Lincroft, NJ05-2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Team building and leadership
- Upselling and cross selling
- Relationship building and management
- Staff scheduling
Timeline
Assistant Store Manager
QuickChek
01.2021 - Current
Cashier
Michaels Arts and Crafts
10.2017 - 03.2021
Fashion Merchandising And Design
Brookdale Community College
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